




Why can’t I see weather information?
First, connect and bind gateway H5044. Then go to Settings to complete the weather address setup. The weather info should appear within about 10 seconds.
Why is the outdoor temperature different from the mobile app?
H5220 uses the AccuWeather API, which differs from your phone’s weather data source. Minor variations are normal and not a malfunction.
What if the product cannot connect to Wi-Fi?
Make sure the app is updated to the latest version. Then, connect the product to a 2.4GHz Wi-Fi network, not 5GHz.
What is the connection range of the product?
Without a gateway, sub-devices have a range of 196ft in open areas. With a gateway, the range reaches up to 1640ft in open areas.
Is our device compatible with Alexa?
Due to a recent change in the Alexa interaction protocol, our device is experiencing a temporary compatibility issue. We are working to resolve this, but a timeline for the fix has not yet been determined.




Why can’t I see weather information?
First, connect and bind gateway H5044. Then go to Settings to complete the weather address setup. The weather info should appear within about 10 seconds.
Why is the outdoor temperature different from the mobile app?
H5220 uses the AccuWeather API, which differs from your phone’s weather data source. Minor variations are normal and not a malfunction.
What if the product cannot connect to Wi-Fi?
Make sure the app is updated to the latest version. Then, connect the product to a 2.4GHz Wi-Fi network, not 5GHz.
What is the connection range of the product?
Without a gateway, sub-devices have a range of 196ft in open areas. With a gateway, the range reaches up to 1640ft in open areas.
Is our device compatible with Alexa?
Due to a recent change in the Alexa interaction protocol, our device is experiencing a temporary compatibility issue. We are working to resolve this, but a timeline for the fix has not yet been determined.





















































