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FAQs
Cannot answer a call
Check the setting of answering method on your cell phone and confirm if need some setting when connecting the Bluetooth device.
What should I do if the computer says they need a driver or transmitter to connect the earbuds?
Here are some methods for your reference.
Download a Bluetooth receiver to connect(in the computer settings)
Kindly check if your computer’s Bluetooth version supports Bluetooth 5.0
How to adjust the volume by earbuds?
Long press L or R earbud to adjust the volume while playing music.
# R earbud Volume +
# L earbud Volume -
The volume adjustment is not available when it`s connected to a TV and computer.
Why the earbuds does not hold a charge?
1. Check if the metal connector is dirty, try to wipe it softly with dry cloth, paperclip or paper towels. (sweat or humidity may also lead to disconnection )
2. Please have the battery case fully charged at the beginning without putting the earbuds in.
- Swap the left and right earbuds to charge for a try.
- Put the left one in the right side of the case, so does the right earphone, which is put in the left side of the case.
- Confirm whether it’s the issue of battery case after operating steps above.
3. Reset could solve many problems occurred.