Advanced Help Desk Subscription
True Solutions Advanced Help Desk is a reliable solution to reduce your overall IT support costs, resolve issues quickly, and set up devices correctly the first time. Our experts can connect remotely when needed.
Safe, Secure Remote Access
When requested, expert technicians can remotely take over your users’ devices to resolve complex issues quicker. Access to devices requires user approval, and a unique one-time code.
US-Based Support
Our call center staff is located right here in the US. Multi-lingual support is available. Rest assured you will talk to a tech expert who understands you.
Reliable, Flexible Help
Support is available Mon-Fri, 7am-7pm CST via phone, live chat & email. Usage reporting available.
Advanced Tier
Need proactive 24/7 support? Check out our Elite subscription.
Onboarding
Getting started is fast and simple.
1. Look for an email with instructions detailing the setup process.
2. Provide a list of users, and everyone will be invited to set up their own account.
3. Log into the support website and get expert help.
Tier 1& 2 support is available Monday through Friday, 7:00 am – 7:00 pm CST. Maximum of 3 devices per user, including attached peripherals. Hands-on hardware support or repairs are not provided. Technicians will not assist with password resets or internal/proprietary processes or software. Support is limited to the following platforms: Windows 8 and newer, MacOS, iOS, Android, and Chrome. Tech coaching is limited to essential usage of final software releases, as available