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True Network Solutions ADVANCED HELP DESK (TIER 1 & 2) + Remote Connection w/ Silent Agent or Agilant Interactive Agent

In stock.
Ships from United States.
  • Advance Help Desk
  • Basic Help Desk
  • Elite Help Desk
  • Monthly
  • Yearly
  • Yearly Billing Option per user
  • Support for 3 Devices
  • Business Hours Only (12 hrs. / 5 days )
  • Basic Ticket & Remediation Reporting
  • US-Based Call Center Support - Access by Phone, Chat, and Email
  • Remote Connection - w/ silent agent or Agilant interactive branded agent
  • • Proactive Monitoring
  • • Unlimited PC Tune-ups
  • • Triage & Diagnostics
  • • Remediation
  • • Operator Error Issues
  • • Virus Removal
Please note that this product is non-returnable and non-refundable.
True Network Solutions

Elite Help Desk Subscription

The Elite Help Desk is True Solutions' premium tech support offering that combines live monitoring, diagnostics, and proactive software updates with direct access to and by our highly skilled tech experts.

Elite Help Desk is the perfect solution for users who want the peace of mind that their system is continuously monitored while they focus on work. Our experts are available 24/7/365 via phone, chat & email, to assist with resolving escalation issues.

True Network Solutions

Continuous Peace of Mind

Our IT support app provides live monitoring, diagnostics, and proactive software updates around the clock.

True Network Solutions

US-Based Support

Our call center staff is located right here in the US. Multi-lingual support is available. Rest assured you will talk to a tech expert who understands you.

True Network Solutions

Reliable, Flexible Help

Support is available 24/7/365 via phone, live chat & email. Usage reporting available.

True Network Solutions

Elite Tier

Our highest level of support includes everything from our Standard and Advanced plans, and more.

True Network Solutions


Getting started is fast and simple.

1. Look for an email with instructions detailing the setup process.
2. Provide a list of users, and everyone will be invited to set up their own account.
3. Log into the support website and get expert help.

Support is available 24 hours per day, every day of the year. Maximum of 3 devices per user, including attached peripherals. Hands-on hardware support or repairs are not provided. Technicians will not assist with password resets or internal/proprietary processes or software. Support is limited to the following platforms: Windows 8 and newer, MacOS, iOS, Android, and Chrome. Tech coaching is limited to essential usage of final software releases, as available.

Warranty & Returns

Warranty, Returns, And Additional Information

Return Policies