Elite Help Desk Subscription
The Elite Help Desk is True Solutions' premium tech support offering that combines live monitoring, diagnostics, and proactive software updates with direct access to and by our highly skilled tech experts.
Elite Help Desk is the perfect solution for users who want the peace of mind that their system is continuously monitored while they focus on work. Our experts are available 24/7/365 via phone, chat & email, to assist with resolving escalation issues.
Continuous Peace of Mind
Our IT support app provides live monitoring, diagnostics, and proactive software updates around the clock.
Our call center staff is located right here in the US. Multi-lingual support is available. Rest assured you will talk to a tech expert who understands you.
Reliable, Flexible Help
Support is available 24/7/365 via phone, live chat & email. Usage reporting available.
Our highest level of support includes everything from our Standard and Advanced plans, and more.
Getting started is fast and simple.
1. Look for an email with instructions detailing the setup process.
2. Provide a list of users, and everyone will be invited to set up their own account.
3. Log into the support website and get expert help.
Support is available 24 hours per day, every day of the year. Maximum of 3 devices per user, including attached peripherals. Hands-on hardware support or repairs are not provided. Technicians will not assist with password resets or internal/proprietary processes or software. Support is limited to the following platforms: Windows 8 and newer, MacOS, iOS, Android, and Chrome. Tech coaching is limited to essential usage of final software releases, as available.