UtechSmart docking station is compatible for USB 3.1/3.2 (Gen 2)/Thunderbolt 3/4 ports, which support DP Alt Mode.

Thunderbolt 3/4: Support at max 40Gb/s bandwidth

USB-C 3.1 Gen 2: Support at max 10Gb/s bandwidth

USB-C 3.1 Gen 1: Support at max 5Gb/s bandwidth, UtechSmart docking station is not compatible for it.

1. Compatibility & Incompatibility Problem:

*System: Windows 11&10, macOS X, Android, Chrome OS Google, Linux with the latest updates.

*Model: Laptop with USB Type-c(Gen 2)/Thunderbolt 3/4 port and support Alternate Display Mode.

2.Resolution Problem:

*For Windows(DP1.4):Dual 4K@30hz or Triple 1080P *For MacOs: Triple 4K@30HZ or Dual 4K@30HZ

3.Display Problem:

*Mac OS system only extend one monitor.

Some Macbooks running Mojave will support only a single external monitor via USB-C. The non-mirror mode can only supports 3 duplicate (mirror) external monitors.

*Windows laptop could make one monitor go black.

Intel Graphics Card only supports 3 monitors MST triple display, thus one of 4 monitors will not be displayed.

4. Black Screen Problem:

If the HDMI monitors go black for 2–4 seconds and then recover, it is normal. It is a process of EDID (Extended Display Identification Data) communication, which may blackout screen for a few seconds. The recovery time depends on laptop and monitor (1 minute at max).

5. Other Problem:

*SD and TF cards can not be used on the hub simultaneously.

*The product doesn't included the battery, please connnect the original charger to your laptop to provide power supply for all the devices.