What precautions should I take before charging the device?
The most critical rule is to ensure the charging port is 100% DRY. While it is waterproof for shower use, never plug it in while wet. Always wipe the port and let it air dry before connecting the cable to prevent short circuits.
How do I ensure the maximum 60-day battery life?
The key is a proper initial charge. To lock in the premium 60-day battery performance, please plug in the device and charge it to 100% BEFORE your very first use. Skipping this initial full charge may affect long-term battery efficiency.
What should I do if I encounter any product usage issues or concerns?
Please message our team through first! If you have usage questions or a defective unit, skip the return process. Just send us a message, and we’ll immediately provide a 100% satisfying solution or free replacement.
Can I add mouthwash to the water tank for a fresher clean?
Yes, you certainly can! You can mix mouthwash with warm water in a 1:1 ratio. To keep the device running smoothly, just run a full tank of clean, warm water through the flosser afterward to rinse out any remaining residue.
What precautions should I take before charging the device?
The most critical rule is to ensure the charging port is 100% DRY. While it is waterproof for shower use, never plug it in while wet. Always wipe the port and let it air dry before connecting the cable to prevent short circuits.
How do I ensure the maximum 60-day battery life?
The key is a proper initial charge. To lock in the premium 60-day battery performance, please plug in the device and charge it to 100% BEFORE your very first use. Skipping this initial full charge may affect long-term battery efficiency.
What should I do if I encounter any product usage issues or concerns?
Please message our team through first! If you have usage questions or a defective unit, skip the return process. Just send us a message, and we’ll immediately provide a 100% satisfying solution or free replacement.
Can I add mouthwash to the water tank for a fresher clean?
Yes, you certainly can! You can mix mouthwash with warm water in a 1:1 ratio. To keep the device running smoothly, just run a full tank of clean, warm water through the flosser afterward to rinse out any remaining residue.