Question 1

How come in the warranty section of the ad it says 2year warranty? THis is a 5 year warranty item

Accepted Answer

Hello Matthew Shaw, Thank you for contacting us in regards to your question. This particular product is being offered through a Newegg Marketplace Seller. For more information regarding the warranty, please contact them directly through their Seller Profile page. This is their contact information. https://www.newegg.com/PlatinumMicro-com/about Thank you, Newegg Support

Question 2

is this OEM Drive or retail?

Accepted Answer

I am not 100% sure what the classification of the drive is but I have verified that It came new in WD brown box with an anti static bag and plastic molded supports on the side.

I did talk to WD and NewEgg support as this drive said it did not come with a warranty on the WD support page. It turns out this drives serial number is inventoried through the HGST and not the WD system so the drives warranty information would need to be verified there. After learning this information I confirmed that the drive I received qualified for the 5 year warranty on the HGST site. I'm sure it's only a matter of time before the two companies merge resources and all warranty information will be verifiable on one platform.

It is important to note that WD only warranties drives purchased through their authorized vendor list so purchasing from NewEgg as the direct seller should be enough to guarantee the warranty.

Questions & Answers