Western Digital My Passport SSD 2TB USB 3.2 Gen2, USB-C Portable Storage

Hello, We're sorry to hear about your user experience with the WD My Passport SSD and appreciate your time for providing this review. Slow performance can be caused due to several factors like computer configuration, multiple applications running on the computer while trying to access or backup the data, fragmented disk which may also result in slow computer disk read capability, the total amount of data on a disk and the relative size of each file, encrypted backup or scanning of each file by anti-virus installed in the computer or USB port of the computer with which the drive is connected etc. Stopping applications and software that use CPU and memory, keeping all the files in a single directory instead spreading them in multiple directories, connecting the drive directly to the USB 3.0 port of the computer and avoiding the USB hub while using the drive, etc. are the recommended steps to enhance the performance of the drive. As a troubleshooting step, please ensure that the Hard Drive is connected directly on the USB 3.0 port of the computer and the files which you are attempting to copy are not in use by any other program of the computer. Furthermore, you can also refer to the link suggested below and check for the Theoretical USB Interface Speeds to find out the theoretical speed given by different USB port types. "Theoretical USB Interface Speeds": https://support-en.wd.com/app/answers/detail/a_id/5043 All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.

Hello Anonymous , We are sorry to hear about your experience with WD My Passport Solid State Drive and appreciate your time providing this review and bringing this matter to our attention. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. We would like to follow up with you to help discover the root of your drive’s abnormal behavior. We suggest you contact our Support team by phone regarding the Newegg review for resolution of this concern. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.