

Fails to recharge power bank?
When using it for the first time, please recharge the power bank after the remaining power is depleted.
How can I get the best solution if I have a problem with my product?
You can find us on your manual or through your order.
You will get satisfactory compensation if there are any technical problems with our power bank no matter whether the return window is closed or not. We will solve your problem within 48 hours.
Getting hot when charging, is it normal?
Yes. It does get a little bit warm when both fast charging and fast discharging. Please feel free to use it since this power bank has built-in over-heat protection.
What is the real capacity of this power bank?
It has 20,000mah but it ends up providing less than 20,000mah to your device because it loses energy when discharged, which is common for power bank.
Can this be taken on a plane?
Yes, it's only 38.5Wh which allows it to take on an airplane, but you need to take it on your carry-on bags.
Carry-on bags: Yes
?
Checked on bags: No


Fails to recharge power bank?
When using it for the first time, please recharge the power bank after the remaining power is depleted.
How can I get the best solution if I have a problem with my product?
You can find us on your manual or through your order.
You will get satisfactory compensation if there are any technical problems with our power bank no matter whether the return window is closed or not. We will solve your problem within 48 hours.
Getting hot when charging, is it normal?
Yes. It does get a little bit warm when both fast charging and fast discharging. Please feel free to use it since this power bank has built-in over-heat protection.
What is the real capacity of this power bank?
It has 20,000mah but it ends up providing less than 20,000mah to your device because it loses energy when discharged, which is common for power bank.
Can this be taken on a plane?
Yes, it's only 38.5Wh which allows it to take on an airplane, but you need to take it on your carry-on bags.
Carry-on bags: Yes
?
Checked on bags: No





























