Why is charging speed slower than expected?
Wireless charging follows a charging curve—faster at low battery & gradually slowing as it fills to protect battery health. iPhone17 Pro lab test (0%): 0–56% in 27 mins. Results apply to this model/condition; actual speed varies by device and usage.
Is my device compatible and what speed can I expect?
Qi2.2 25W (Must iOS 26+): iPhone 17/16 (20W: iPhone 17 Air; not compatible with 16e); Qi2 15W: iPhone 12–15/17e; 5W: Apple Watch with Wireless Charging Case & AirPods. Note: iPhone 12–15 remain limited to 15W even after iOS updating.
What should I do if my phone won't charge?
Remove phone cases, align with the phone charging area, and use the included 45W adapter. Ensure cable is fully inserted. If needed, restart device or try another cable or adapter.
Why aren't my AirPods charging?
Place AirPods within the marked charging zone (non-magnetic). If not charging, reconnect the cable or reposition the case to ensure proper alignment.
Does using a phone case or charging multiple devices affect performance?
Yes. Thick cases may reduce magnetism and charging efficiency. Use a bare phone or MagSafe-compatible case. And power is shared when charging multiple devices. Use the included 45W adapter for best performance.
Why is charging speed slower than expected?
Wireless charging follows a charging curve—faster at low battery & gradually slowing as it fills to protect battery health. iPhone17 Pro lab test (0%): 0–56% in 27 mins. Results apply to this model/condition; actual speed varies by device and usage.
Is my device compatible and what speed can I expect?
Qi2.2 25W (Must iOS 26+): iPhone 17/16 (20W: iPhone 17 Air; not compatible with 16e); Qi2 15W: iPhone 12–15/17e; 5W: Apple Watch with Wireless Charging Case & AirPods. Note: iPhone 12–15 remain limited to 15W even after iOS updating.
What should I do if my phone won't charge?
Remove phone cases, align with the phone charging area, and use the included 45W adapter. Ensure cable is fully inserted. If needed, restart device or try another cable or adapter.
Why aren't my AirPods charging?
Place AirPods within the marked charging zone (non-magnetic). If not charging, reconnect the cable or reposition the case to ensure proper alignment.
Does using a phone case or charging multiple devices affect performance?
Yes. Thick cases may reduce magnetism and charging efficiency. Use a bare phone or MagSafe-compatible case. And power is shared when charging multiple devices. Use the included 45W adapter for best performance.