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Western Digital WD RE4-GP WD2002FYPS 2TB 64MB Cache SATA 3.0Gb/s 3.5" Hard Drive Bare Drive

  • 64MB Cache
  • SATA 3.0Gb/s
  • Ideal for Data Centers
  • 5 years limited
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Learn more about the Western Digital WD2002FYPS

Quick Info

Warranty

  • Limited Warranty period (parts): 5 years
  • Limited Warranty period (labor): 5 years


Customer Reviews of the Western Digital WD2002FYPS

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  • darin g.
  • 11/15/2013 12:58:00 PM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsBad bad bad

Pros: High capacity, 64Mb. Warranty.
advertised "Enterprise Storage"

Cons: Reliability. I dunno what newegg has going on here, but this shows as 4 starts, but more than 25% of the reviews are 1 star. WE have a bunch of these in a home-made SAN. Initially they wouldn't work due to firmware issues. We upgraded the firmware on more than 25 of them. Since then, which is over two years ago, we've had a failure rate of 75%. Literally we've replaced 3 out of 4 of them within that period.

Eventually, this got to be a big enough headache that we retired this system - it was deemed too maintenance intensive and unreliable.

Other Thoughts: Anyone want some of these drives?

Manufacturer Response:

Hi Customer, We apologize for your experience with the multiple failures of RE4 drives. These drives use TLER (Time Limited Error Recovery) which allows all drives to wake and spin up together. All hard drives in any RAID array must be of the same model, size, and firmware revision to function properly. We recommend testing each drive outside of the RAID array with our Data Lifeguard Diagnostics for Windows or Disk Utility in Mac computers. Information regarding our WinDLG utility and Disk utility can be found at the following link.
How to test a drive for problems using Data Lifeguard Diagnostics for Win
http://wdc.custhelp.com/app/answers/detail/a_id/940
How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866
Regardless of the reason for your drives defect, we stand by our product, and would like to replace your drive for you directly, no questions asked, and investigate to determine the root cause of the failure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty http://wdc.custhelp.com/app/answers/detail/a_id/8
We would like to work with you directly via phone or email below to further assist you if you wish. Please mention this Newegg review so we can direct you to the correct team members.
1(800) 275-4932 or http://support.wdc.com/rs

Did you find this review helpful? Yes No

  • Thomas B.
  • 7/12/2012 7:20:39 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsReliable

Pros: Reliable. Large capacity. Good performance.

Cons: Price

Other Thoughts: I have been buying these in 1TB and 2TB sizes. Using in RAID 5 and RAID 10 configurations. No failures or DOA's over the past 2 years. Highly recommended.

2 out of 2 people found this review helpful. Did you? Yes No

  • Damian K.
  • 1/29/2012 11:15:46 AM
  • Tech Level: High
  • Ownership: more than 1 year

1 out of 5 eggsWaranty - Make you jump through hoops

Pros: Great drive when it works! Most of mine had not problems, but only using for 2 years....

Cons: Drive with 2010 manufacturer date started having problems, start warranty process only to find it's out of warranty? RE4 drive has 5 year warranty, how can it be out of warranty. WD wants tons of paperwork for me to prove it should be in warranty. WD says "you can send us a scanned copy of the receipt as a JPG or GIF file attachment, and we will submit a request to update the warranty expiration date to be one year from the purchase date as long as the purchase date is within six months of the manufacture date."
WD website, newegg.com, other sellers websites all show 5 yr. warranty on RE4 drives.

4 out of 5 people found this review helpful. Did you? Yes No

  • Zheng C.
  • 1/15/2012 11:02:05 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

1 out of 5 eggsworst HDD maker ever

Pros: heavy, feel like a real "solid drive" made with steel, it won't die, just cannot write and cannot read track 0, so I have to use recovery software to save my data bit by bit, 2TB took me 1 weeks to finish all the transfer, what a pain!!!

Cons: I wasn't intend to buy any wd product because I have two 750G "metal brick" marked WD in my basement. I use them as the base of my speaker stand.....but my friend bought it for me and I forgot the tell him not to buy this brand....my nightmare starts from that day.

at first, I thought it's "Enterprise grade" hd, so I decide to give it another chance, I keep it in cool place running 2-3 times a week as a backup drive. in 3 months, it starts "click" while idle, in less than 6 months, I noticed the transfer speed become unstable, and the clicking sound happens more often.

in less than 1 year, it decides to quit, I cannot read the NTFS index table and it slows down my whole IBM workstation, windows 7 took 5 minutes to locate this disk but won't show any size info or partition.

checked the S.M.A.R.T table, found the problem, head relocate counter is 180k, the design limit is 191k, google it you will find out it's their firmware faulty. WD wasted my time and money again!

Be AW

Other Thoughts: I have been using harddrive since 8088 and 286 era, I loved IBM and Quantum, but they both made big mistake and quit this market. some IBM harddrive from 10 years ago is still running in my thinkpad limited edition (S30), Seagate dies sometimes too, but WD is the worst. Maybe that's the way they make money. I went to their website trying to get the warranty, I bought it in June, 2010, and my warranty is end in July, 2010!!! They told me someone has used my serial number to get a "customer loyalty upgrading", therefore my harddrive is out of warranty the day that guy steals my serial. but they cannot tell me any thing about "that guy"....well.....I've learned a lesson now.

3 out of 3 people found this review helpful. Did you? Yes No

  • Lindsay B.
  • 9/18/2011 2:59:27 PM
  • Tech Level: High
  • Ownership: 1 week to 1 month

1 out of 5 eggsHigh defective rate

Pros: *Hopefully* reliable if received one without bad sectors

Cons: I ordered 5 HD's, checked all 5 for bad sectors with HDtune and 2 of the hard-drives had bad sectors!

I RMA'd 2 hd's to Newegg, and received 2 replacement "new" hd's which had bad sectors too!!!

Now, I send these 2 bad HD's to WD directly, and one of the 2 hard-drives that they send me back had bad sectors!

I tested with HD tune software via USB AND over Sata - just to confirm. This is completely unacceptable for supposedly "high grade" hard-drives.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the device, as this is not the type of performance and durability we would expect from one of our enterprise products. It is unfortunate that you received a product that was not in good working condition, but let us assure you that our drives leave our facility in good working condition, and must pass rigorous tests before shipping to our retailers. Western Digital does stand behind its warranty, and will offer replacement product for defective drives via our RMA process through out the duration of the product's warranty. We are here to support our products, and should you have any further concerns or issues, please do not hesitate to contact us at 1 (800) 275-4932, or via our support website at:
http://support.wdc.com/rs/
Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 3 people found this review helpful. Did you? Yes No

  • Richard B.
  • 9/7/2011 7:16:58 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsUnacceptable

Pros: The warranty.

Cons: I bought eight of these and have had to return six.

Manufacturer Response:

We apologize for any inconvenience the drive failure may have caused you. It is unfortunate that you received a product that was not in good working condition, but let us assure you that our drives leave our facility in good working condition, and must pass rigorous tests before shipping to our retailers. Western Digital does stand behind its warranty, and will offer replacement product for defective drives via our RMA process through out the duration of the product's warranty. We are here to support our products, and should you have any further concerns or issues, please do not hesitate to contact us via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 4 people found this review helpful. Did you? Yes No

  • LEE T.
  • 9/1/2011 6:18:01 AM
  • Tech Level: High
  • Ownership: more than 1 year

5 out of 5 eggsReliable.

Pros: We have 60+ of these drives running in HP servers and HP storage units configured in Raids on HP controllers. They run great No issues. Most have been running over a year. We have tried many other drives and these have been the only ones that have been reliable.

Cons: They are expensive.

3 out of 3 people found this review helpful. Did you? Yes No

  • William J.
  • 8/30/2011 12:09:27 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsShould be better for price

Pros: The features and 5 year warranty should be a Pro.

Cons: I purchased 5 of these drives to go in my Synology NAS. I wanted quality drives with long warranties. I first purchased 3 drives then a week later purchased the other 2. The first 3 drives have been great. The second 2 drives not so much. One was DOA and the other one had bad sectors and crashed 1 week later. I ended up RMAing each drive seperate. Now I'm out almost 20 dollars in shipping. For this price, we the customers deserve better.

Other Thoughts: I ordered cheaper 1.5TB Western Digital drives a few months back. Ordered 3. One of which was DOA. I will be giving other brands a chance in the future.

2 out of 2 people found this review helpful. Did you? Yes No

  • clinton t.
  • 7/18/2011 4:36:26 PM
  • Tech Level: Somewhat High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggs1 year old

Pros: Well suited for storing large file formats like moveis/TV shows, etc.
I have not had any problems with the above usage.

It's been a year and the two drives I have are still going strong, remain cool, and energy efficient. [satisfied with these drives]

Cons: Using this kind of a drive to put an os on is not something one should ever do. This is a storage drive. I don't care what kind of majic you can do with RAID.
Get yourself an SSD or a raptor and use it for a primary.

Other Thoughts: Hellish to back up if a full 2TB drive fails. I just got around to it recently with a few 1TB passports. I may consider moving up to the 3 TB drives once these are full and then pack these away as backups as well.

The higher the drive capacity becomes, the more expensive the backup regimens will be.

2 out of 2 people found this review helpful. Did you? Yes No

  • Jonathan O.
  • 7/12/2011 2:03:50 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year

5 out of 5 eggsSo Far Great drives

Pros: I did smart tests with WD DLG to include both Full drive wipe and surface test. All drives passed and worked great. couldn't be happier with the prerformance so today. Works great my Synology DS+411 II have a total of 5.4TB from the 4 of these drives running on a raid 5 system. The DS 411 II is running a Intel Atom Dual Core 1.86mhz hits over 100mb up and down on speed tests.

I did still keep one drive as a spare just so I can make sure that in case a drive dies I can swap it before a second drive crashes.

Cons: None so far eveything is working great so far for me and Mine were the refurbished drives that have now been deactivated.

Other Thoughts: If you bought a refurished drive make sure to register the drive and get the extended warranty for the hard drive will give you atleast an additional 2 years which is better then just the 90day warranty. and it only runs $25 vs the savings you get from having refurbished drive.

3 out of 3 people found this review helpful. Did you? Yes No

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