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Item#: 9SIA0AJ3442889

WD My Book Live Duo 4TB Personal Cloud Storage

  • 2 x 2TB
  • 800 MHz CPU Processor

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Learn more about the Western Digital WDBVHT0040JCH-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details

Customer Reviews of the Western Digital WDBVHT0040JCH-NESN

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  • Jason C.
  • 3/18/2015 1:53:07 AM
  • Ownership: more than 1 year

2 out of 5 eggsSlow, Glitchy, and Disappointing...

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: RAID Storage capacity vs. price

Cons: Extremely slow, often unresponsive... requiring VERY frequent resets (manual, not remote access... so there goes your "cloud" access); Clumsy multitude of ways to access the storage - WD2GO, Dashboard, WDMyCloud, and Manually navigating via finder or windows. User interactivity is not clear cut and straight forward. I could go into it, but it would bore most of you. Stay away. Had to send both back for RMA repair. Sure, WD will support the repair with the upmost of respectable service warranty guarantees... but the hassle is not worth it.

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  • Jon S.
  • 1/13/2014 12:03:27 AM
  • Ownership: more than 1 year

5 out of 5 eggsLove it and I'll buy more

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: Interchangeable drives, Remotely access from anywhere in the world, quiet, good transfer speed, supports backup for mac and pc, able to access it from my phone and TV and media players as well as blu ray players.

Cons: They come with 2 green drives which is 5400rpm which affects the read and write speed. Also, no option to do RAID 0 to improve performance.

0 out of 1 people found this review helpful. Did you? Yes No

  • Dianna C.
  • 1/11/2014 1:40:36 PM
  • Ownership: 1 week to 1 month

5 out of 5 eggsGreat storage / software for the price

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: Easy cloud access, TONS of affordable storage, DLNA integration

Cons: Some software is tricky to find
Even though the product is the Duo, you have to go to the single (MyCloud) product support page to get the "WD My Cloud Desktop for Windows" - once installed, works great from anywhere (drag drop from windows 8.1) Limited only by the access network (cable/dsl/etc)

Other Thoughts: Same as the My Cloud Desktop, the backup software is not intuitively found, but once installed, is easy to follow.

1 out of 1 people found this review helpful. Did you? Yes No

  • Costin T.
  • 1/4/2014 8:04:03 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

2 out of 5 eggsslow after a while

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: great size

Cons: after 1 month or so of use it slows down really bad, can't transfer with more speed then 500 kbps, wired straight to it or via a gigabit router.
Also it does not have a FAN and it runs hot a lot of time due to usage or even sometimes in standby, I have put a desk FAN to blow on this, runs more cooler

Other Thoughts: This is the limit with the NAS even if I have a gigabit router, better of buying a second hand server and adding new HDD's

Manufacturer Response:

Hi real user review, we apologize for any frustration. The My Book Live Duo has a 10/100/1000 Mbps Ethernet connection. Actual transfer rates can vary based on your local area network topology, hard drive disk read/write speeds, system activity, and length of cable. To achieve maximum transfer rates, we recommend using Giga-bit network devices, because your transfer rates will only be as fast as your slowest network component. You may also want to click on the following link for some suggestions on how to improve your network transfer rate.

Please ensure that the slots and openings on the top and bottom of the chassis are not blocked; to ensure proper ventilation and reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. Making sure the drive is standing upright also helps prevent overheating.

We would appreciate the opportunity to assist you directly in order to address any further concerns you may have with the device and/or your experience. You may contact us at 1 (855) 842-5370, or via our support website at:

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  • Joseph H.
  • 8/11/2013 10:15:19 AM
  • Ownership: 1 week to 1 month
  • Verified Owner

1 out of 5 eggsHasn't worked yet

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: I'd love to find out how it works...

Cons: Haven't gotten past the initial install. Successfully connected to my network and once in UI, it calls for a "manual firmware update". You can't do this on your own. You must email their support which takes over a week to get back to you. Even with the manual update file from support, I continue to get error codes. Tried a full factory restore but this also failed.

Other Thoughts: I've owned WD external and internal hard drives for years and this is the most disappointing experience so far.

Manufacturer Response:

Dear customer, if there is anything else our support can do to further assist you with your device, please contact us so we may follow-up with you directly, and possibly replace your device under warranty, as the current outcome is not part of the expected experience.
How to Create an RMA Online

2 out of 2 people found this review helpful. Did you? Yes No

  • Robert C.
  • 4/5/2013 11:16:55 AM
  • Ownership: 1 month to 1 year

1 out of 5 eggs

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: Worked for almost a whole week.

Cons: I've had 2 of these fail on me now both were in a raid 0 configuration, they've given me nothing but headaches their support team wasn't helpful at all, I wasn't shipped a replacement until a month after I submitted my RMA request.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Book Live Duo, as this is not the typical experience with the product.
We are very sorry to hear that your drive did not function so soon after it was delivered. Western Digital does rigorously test and verify all of our drives prior to shipping. We stand behind our warranty for the duration of the products provided warranty period, and as such, we are here to support our products regardless of the circumstances. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience directly, resulting in a positive resolution to your issue. You may contact us at 1 (855) 842-5370, or via our support website at Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

3 out of 4 people found this review helpful. Did you? Yes No

5 out of 5 eggsWESTERN DIGITAL: MY BOOK LIVE DUO Personal Cloud Storage 4TB

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: I have used this multi featured multi service combination drive from about 15mins after opening the box; it was that easy to get set up and working. I have never had to jiggle cables, try tricks of any sort. It was just plug in and begin to use it. I had looked at the 2drive set up inside the nice subdued enclosure that had a light on the front. I have put it out of the way, so looks are not real important, but they do count. Mine is black and fits in along side my other stereo, home theater AVR products and quietly does its task. It does have an internal fan which i could not hear though felt. Apparently, there is a temp sensor but only sends back 'good' reading.It comes with software I installed which makes it easy to use and monitor. I can use it as a full 4TB(3.8 useable) for public and private file sharing and storage . Or, set up a RAID 1 Mirrored to add a layer of protection for what I plan to keep on the device. It is seamless in its ability to change over or keep as it came and proceed with the net based Dashboard where all its set up and config goes on. Password equipped, I have to have the internet connection for making anything happen with it. An icon resides in the Win7 task bar which gives access to folders, a basic status overview and other options once software is installed.
I really like the device and have used it for storing my video iso files which had been taking up 3 1T drives in 2 computers and a LAN necessitating having both running to have access. now all in one place and can access, wirelessly or via LAN with out all that power consumption. I have it connected through my router/gateway and added an external 2T drive through its external usb2 provided for this use. they all work together perfectly, just plugged in and it was discovered and into use with the ability to password protect and work with its own password.
Here are a few more ""Pros"": the WD My Book Live Duo comes complete with two removable and serviceable Caviar Greens and it is built with an 800MHz RISC processor.
Turn any USB 2.0 drive into an instant shared drive
On Windows computers you can use the included WD SmartWare software and every time you save something and I found the SmartWare Network Link to be invaluable, as well as the QuickView Task Bar resident with a pull down.
It is a secure wireless access to your media and files from any computer, tablet, or
Smartphone when connected to a wireless router. Share files with Macs and
PCs, stream media to your entertainment center, and access files remotely via the Internet or with apps you can get for your mobile devices. I use iso storage and DNLA isnt available but it works just fine with over 3Gb I have already transferred.
Set up is a snap. In just a few minutes,
I got up and running. Mac, Windows 7, and Vista computers will
automatically find your My Book Live Duo system in seconds. If you're running XP there are instructions specific

Cons: I have used this device for about 3weeks, through my area's bout with Sandy , Hurricane or Tropical storm, and ths WD MyBook LIve Duo kept cranking , but I did get time to nit pick it for a few, and came up wth only a couple of Cons. These are personal and I almost feel like apologizing for criticizing this device that is really quite competent and easy to use.
Nonetheless: On dashboard, the web management page, under back up, 'create' cant create there, no shares though it locates all computers , can not do anything. I had most trouble following the 'Help' directions trying to set up back ups. I am not sure if it was the instructions being vague, but I kept getting prohibited from establishing 'shares' but was only allowed to set up back ups in established shares. No 'shares' anywhere. Though i do have 6 1Tb drives all shared to 'everyone' Never have worked that out
I had difficulty having more than one person accessing data at a time. Got slow enough I thought there might be a problem. The access was to 2 totally separate folders
Rather slow to respond sometimes and copy to and from time is slow compared to other drives, but that is only relative. 40Mb/Sec is not really slow, only slow on the gigabit LAN where other drives transfer at up to 120Mb/sec with bursts to as much as 300Mb/s. Must have 5400rpm drives which seems to be a large factor in other drive's transfer rates.
Had some trouble with my LAN connected/wifi using Network Magic and computers when I did turn it on. Froze when it got to network discovery but was corrected after several uses...
After a reboot my task bar generates a balloon with cant find or connect to network drives (specifically to Live Duo) 2nd error 'some or all network drives"" yet it is there, The control panel is there with the identifying information as well as the USB extension 2Tb hard drive I have plugged into the WD MyBook Live Duo. All my partitions and shares show up as well. So, I am not sure what that means, it continues to flash on the TaskBar each boot and I have no trouble
the drive, it shows its IP address as well in the left pane of the Windows Explorer tree.
In 'Backups', again, 'Safepoints' network drives were not located/listed, and cant find any drive it will accept, took forever to even load the network, I began thinking it was frozen. However after I put a usb ext drive in I could use that, and then no problem. But to make a safepoint would take almost 3days. And that was not in 'background'.... all else was gigabit speed. I just used another method of storing backups to the drive. The instructions were not helpful to me in these cases. These issues are using the web based management page. I used the desktop utilities I downloaded and had absolutely no trouble finding everything I had. I strongly suggest downloading and using those desktop tools . Mac has tools which are different and did not test any Mac only tools.

Other Thoughts: The large black Book, the non descript box with one led on the front that comes in 4 or 5 different colors: Sleep state blue light. green light means go, plus it only takes a second to cone to come to life after a call for data. There is a red light, must be danger of some sort and yellow, I think. I have seen blue and green, so far. It is quiet and unassuming, yet is a very powerful and diverse device. It can run as a protective secure wireless or gigabit RAID 1 back up; a double safe place for important items, with encryption. It can be, as I chose to do, use it as a network server for music, video , files of anything I might want from some distant place,in the house or across the web. I didnt fit that in the Pros, just set up an account and have port forwarding automatically and securely, access anything I so deem, from anywhere I can connect to the web,and also, with my phone or tablet. It is as staid as it is advanced. I can not help but enjoy using the device for more things than I imagined it could be use for and learning how to make even better use of it. I like the power saver state. I had been afraid to check off that option due to failures with other things I put to sleep crashing or never coming back on. This tunes off after a little idle time, yet pops right back to life immediately. hardly noticeable that it was asleep. I had to look directly at it to tell when it was asleep.
I have a normal home LAN with a brand new build, a couple a year, and 2 yrs old- all rating 7.5 to 7.8 on the WEI,and then my trusty laptop which is as low as the wei goes. I have network LCD tv, BD players, a gigabit router and unmanaged gigabit switch as well, so anything can be set up wirelessly that i can plug into the switch. Having the network interface of this storage server device makes it almost universally useful for my needs. It comes in a larger 6TB size. The USB port allows addition of another drive
It is quite easy for me to find things to praise about the MyBook Live Duo personal Cloud because my experience was almost flawless. I had no trouble from the moment I plugged it in and began to go through the steps to configure it. I found it to be set up well so that one thing just flowed into the next. While it was certainly not perfect, it worked very well at a variety of things that it was designed to achieve. It is real easy to access and it happens without interfering with any thing else I have going on. I can easily access any one of hundreds of songs, videos, pictures or files in milliseconds and be watching or using those files with no hiccups or wait time. It is the Gigabit LAN connection and its built in RISC processor, 800Mhz , faster than 3rd generation Macs by a lot, and is to power the 2 Caviar Green 2Tb hard drives, fan cooled and readily accessible. It provides a large amount of territory to store and/or protect valuable data with minimum fuss. I can certainly recommend this device wholeheartedly.

5 out of 7 people found this review helpful. Did you? Yes No

5 out of 5 eggsThe WOW factor

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: Have you ever wanted to put all of your personal information onto your own personal cloud and be able to access it locally or remotely via your network or the internet? The WD My Book Live Duo gives you that capability and it does the task extremely well. The unit comes pre-configured with folders for your videos, photos, music, and backups in a public share that you can use or rename as you desire.

Physically, the unit contains two WD 2TB SATA 3.0 GBs green drives in a raid arrangement that supports RAID 0 or RAID 1. Logic would say to use RAID 1 so that you always have an exact functional copy of your data however, if you are greedy you will opt for the default RAID 0 which gives you the maximum capacity of the unit.

The unit was very easy to set up once you allow the unit to fully initialize which takes a few minutes (approximately 3) and is distinguishable by the status light turning a steady green. If you don’t wait and try to continue you may have difficulties finding the drive (I did initially). The drives default network mode configuration is to use DHCP when connecting to your network which also adds a few minutes to the initial setup. This can be changed to a static IP address for those who wish to do so, but I have had no problems whatsoever, running the unit with the default set to DHCP.

The unit comes with a quick install guide and a CD that contains the WD Smartware software which was very helpful. The drive itself contains a complete user’s guide along with other software utilities. You can install the software on each computer on your network creating a shortcut on your desktop to access the public share in the cloud or you can simply map the drive using the utilities available in Windows XP or Windows 7. You will however, need to install the WDC quick view software on at least one machine if you want to have access to the dashboard and be able to check the status or change the available options. The software, by default, runs when windows starts, but can be changed to only run when you want it to by removing the option in the MSCONFIG utility.

If you find the installation beyond your capabilities, which I doubt, WD provides a concierge service where WD’s technicians will assist you or set up and configure the unit on your network. They will also walk you through how to install their mobile applications on your mobile devices. This is very reassuring to know that help is there if it is needed and WD certainly went above and beyond offering that level of support for this unit.

Cons: The drives in the WDC unit can only be replaced with WDC green drives. Using any other drive jeopardizes the integrity of the unit and voids the warranty. The only conclusion that I can come to is that the reason is because the unit uses convection cooling and WD only knows the specifications on drives they manufacture. It would be nice if WD would allow other drives to be supported.

The WD Smartware software allows you to perform data file backups. While the software package backs up all of your data files and allows multiple copies of the files it does not back up the entire partition images. This would be beneficial if you ever had a catastrophic hard disk crash that you had to recover from.

The unit comes with a 4 foot Ethernet cable which can be a bit short depending on where you want to place the unit. The recommendation of WD is that you use the supplied cable when connecting the unit.

Other Thoughts: I used the free application, lan speed test, to perform some simply benchmarks on the unit. Over my 1GB network I saw write speeds of 349 Mbps and read speeds of 595 Mbps. The write speed was slightly below what I expected to see on my network (400 to 600 Mbps), but the read speed was fine.

On the back of the drive is a USB 2.0 port for connecting an external drive. The unit will support up to 7 external hard drives if they are connected to the USB port via a powered USB hub. The external drive shows up in the WD dashboard and can be mapped as another network drive. It is unfortunate, but the unit does not support USB 3.0.

The unit also has an option that puts the drives to sleep when not in use. This option is configurable as are all of the other options, but this one saves wear and tear on the drives and also the amount of energy used by the unit. I also haven’t noticed any real objectionable lag time when the drives come out of the sleep mode.

If you change the unit name or description after the drive is mapped be prepared for a noticeable delay before you can access the unit again. The changes get made but then the unit disconnects and re-establishes itself possibly using a new IP address if you are using DHCP. This task takes enough time that a reasonable person may think that the unit is broken. You will also have to disconnect the old mapped drive and remap the drive using the new name.

The built-in DLNA media server is also very nice. I was able to stream video from the Cloud storage unit to my Blu-Ray player over my wired network. This worked extremely well too.

This two-disc Live Duo unit offers a lot of capacity for the buck and streams large files very well. Perfect for the home or small business and since it has no fans it is absolutely silent. I do not think that you will be disappointed by this unit if you have a pure 1GB LAN network.

6 out of 6 people found this review helpful. Did you? Yes No

  • James O.
  • 10/19/2012 9:28:35 PM
  • Ownership: 1 month to 1 year

5 out of 5 eggsSolid

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: Easy set up, quiet, great speed (100Mbps), works with everything in my house over wifi (PS3, iPhones, MacBook Pro, Windows 7 desktop running iTunes, and SuSe Linux). Shares weren't visible from PS3 until I restarted DLNA service (disable/enable). iPhone apps work well including uploading 4 Meg pics over 3G network. Important personal documents are now accessible!
Idle, my PS3 is louder than the drive. I reconfigured to RAID 1 to store critical data - I get about 1.8Tb due to RAID overhead. I added an old 500Gb Western Digital USB drive which is now accessible over the network and dedicated it to Time Machine backups.
Easy enough to set up Remote Access and secure enough to prevent mother-in-law from deleting the pictures of my kid's first few years.

Cons: Removing a share deletes all of the data in that share. Huge warning in the user manual but I can see people not reading it and losing everything. Consider this a second warning.

Other Thoughts: Recovery from hard drive sleep (Energy Saver mode) is pretty quick. About 3-5 seconds

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  • Simeon R.
  • 9/7/2012 8:39:03 PM
  • Ownership: 1 month to 1 year

5 out of 5 eggsGood product

This review is from: WD My Book Live Duo 4TB Personal Cloud Storage

Pros: No problem installing in my network. I should have bought a 4TB instead of a 2TB because it is not enough to backup my whole system.

Cons: None at the moment.

Other Thoughts: I want to see a USB to piggy back at least one hard drive to expand the capacity. Just a thought.

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Item#: 9SIA0AJ3442889
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