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Item#: N82E16822236191

WD My Passport 500GB USB 3.0/USB 2.0 Black Portable Hard Drive WDBKXH5000ABK-NESN

  • WDBKXH5000ABK-NESN
  • USB 3.0/USB 2.0
  • 2.5"
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Learn more about the Western Digital WDBKXH5000ABK-NESN

Model

Brand
WD
Series
My Passport
Model
WDBKXH5000ABK-NESN

Performance

Color
Black
Interface
USB 3.0/USB 2.0
Capacity
500GB

Physical Spec

Form Factor
2.5"
Dimensions
4.4" x 3.2" x 0.6"
Weight
0.3 lbs.

Features

Features
Sleek compact design with plenty of storage

Ultra-fast data transfers with USB 3.0 interface

USB 3.0 and USB 2.0 compatibility

Automatic backup software

Password protection and hardware encryption

WD Security - WD Security utility allows you to set password protection and hardware encryption for your drive to protect your files from unauthorized use or access.

WD Drive Utilities - Register your drive, set drive security, run diagnostics and more using WD Drive Utilities.

Ideal for
- Transferring files in blazing fast speed with USB 3.0
- Connecting to USB 2.0 devices today and USB 3.0 devices when you're ready
- Adding extra storage for your videos, music, photos, and files.
- Backing up your files with automatic, continuous backup software
- Securing your files from unauthorized access with password protection and hardware encryption
- Connecting and powering through your USB 3.0 or USB 2.0 interface

Compatibility
- Formatted NTFS for Windows XP, Windows Vista, Windows 7
- Mac OS X Leopard, Snow Leopard, or Lion (requires reformatting)

Packaging

Package Contents
Portable hard drive
USB cable
Quick Install Guide

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBKXH5000ABK-NESN

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  • Duke
  • 6/15/2013 8:29:58 AM
  • Tech Level: Somewhat High
  • Ownership: less than 1 day
  • Verified Owner

5 out of 5 eggsUSB 3.0 Keeps dropping out - FIXED!

Pros: Works good so far and fast.

Cons: USB 3.0 didn't work, but 2.0 did. Updated my USB firmware on my motherboard, and now works fine.

Other Thoughts: Older motherboards that have USB 3.0 when it first came out, might have problems with this new drive.

Did you find this review helpful? Yes No

  • jimil
  • 6/11/2013 9:23:46 AM
  • Tech Level: Average
  • Ownership: 1 day to 1 week
  • Verified Owner

5 out of 5 eggsJust as you woul expect from a WD Passport.

Pros: Fast, Huge, Reliable and Secure. Aside from the fact it is a handsome little drive, these WD 1 TB Passports are outstanding and cost effective.

Cons: None

Other Thoughts: This is my third passport and the largest at 1TB. Reliable, fast and solid. Just plugged it in and began moving data immediately. Love the secure-encrypt feature of these drives. In five years using these drives I've never had problems with WD SmartWare or drivers.

Did you find this review helpful? Yes No

  • N/A
  • 6/11/2013 12:44:27 AM
  • Tech Level: High
  • Ownership: 1 day to 1 week
  • Verified Owner

1 out of 5 eggsTerrible

Pros: None

Cons: Too long to ship and it arrived DOA!

Other Thoughts: Item has an 18 month warranty and I'll need it because the item was no good when it arrived at my house.

0 out of 4 people found this review helpful. Did you? Yes No

  • led76
  • 6/9/2013 5:02:59 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

2 out of 5 eggsStopped working after a few months

Pros: Transfers data very quickly. Nice and fast.

Cons: I've babied this drive. Haven't traveled with it, haven't dropped it, just occasionally connected it to my laptop to back up data.

After a few months it started making clicking noises and stopped being recognized by the OS. This is the first external drive I've had in many years that has failed so quickly.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the WD Passport, as this is not the typical experience with the product. We are very sorry to hear that you are experiencing difficulties with your drive so soon after it was delivered. We do stand behind our warranty and replacement policy and would appreciate the opportunity to replace your drive for you directly. Please use the following link for our replacement procedure.
How to get an RMA (Return Merchandise Authorization) or replace a defective product under warranty
http://wdc.custhelp.com/app/answers/detail/a_id/8
You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

1 out of 1 people found this review helpful. Did you? Yes No

  • ALARE1KS
  • 6/7/2013 9:56:39 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

5 out of 5 eggsExcellent

Pros: Great hard drive. I can easily carry around all my media without overloading my computer's HD. I've had nothing but good results with transfer and playback from this hard drive.

Cons: None so far.

2 out of 2 people found this review helpful. Did you? Yes No

  • Phoenixlabs
  • 6/5/2013 8:31:41 PM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsLab Spec Review

Pros: WD Solid. Fast as 3.0 can b. If you want USB 3 and the size is right so is this choice, Just say no to Large Feet, Oceangates, and Fujitsu. IBM....meh okay sometimes.

Cons: It's still doesn't fit in my poison ring.

Other Thoughts: Your mother rocks the WD.

0 out of 2 people found this review helpful. Did you? Yes No

  • N/A
  • 6/5/2013 9:13:04 AM
  • Tech Level: Somewhat High
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsWorks great! Sort of!

Pros: Price, small, light, stays pretty cool.

Cons: Does not like old pcs or laptops.

Other Thoughts: Bought for my father. The drive works great on my brand new self fab PC. On our old PC, locks out the USB controllers and causes MoBo issues. Simply not designed for older pcs. Which is pretty stupid, since they need the extra back up the most.

1 out of 1 people found this review helpful. Did you? Yes No

  • Jeff
  • 6/4/2013 7:53:07 PM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat drive at fantastic price

Pros: Much faster with USB 3.0 for large data transfers, great price for a drive of this caliber, easily portable, small size and a lot of room. Performs perfectly with great transfer speed.

Cons: I wish these drives came with some kind of a case because a case is a must-have, but the drive itself is fran

Other Thoughts: Was looking for a portable drive and saw this on NewEgg at a price I couldn't pass up. I recommend purchasing the "Nomad" case made especially for the Passport because it makes the drive practically indestructible. I use mine like a 1TB flash drive and I love it!

2 out of 2 people found this review helpful. Did you? Yes No

  • DavyJ
  • 6/4/2013 8:42:54 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsStill Works

Pros: External HDD have dropped in price since I bought this, but I'm obviously not going to take off eggs for that. I've probably owned this for a little under a year and still works flawlessly. Doesn't heat up to the the point where I can barely touch it, so that's good. And all my information is still on there so that's even better!

Cons: The only con I have is the software. I tend to find that the backup software that most external HDDs come with isn't very usefull. Just drag and drop the folders that you want yourself. Or, if your experienced, write your own program to do it. I just see the software as bloatware and it installs unecessary files that take up space.

Also, don't do a system image backup as that is also a waste of space.

1 out of 2 people found this review helpful. Did you? Yes No

  • CompMage
  • 5/31/2013 8:38:26 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year

2 out of 5 eggsUnreliable Poor waranty.

Pros: When it's running the drive is fast. The price is good, and the over all design of the case is sturdy ish.

Cons: Well that's all when it is working! At first I figured I had a bad drive then got a second one in and it's doing the same thing. The drive just drops it's connection then reconnects. This is fine if it was not doing anything but transferring large (5-20GB) files is almost impossible because it will not stay up long enough even with the USB3.0

Other Thoughts: And what is worse is WD rma service is a joke! Returned my drive to me saying it has been tampered with. The drive has not been tampered with, opened, scratched or much of anything. It has sat on my desk since being unpackaged. They refused it because there was a sticker on it labeling it for it's use.

I love WD product, but I know now it's buy at your own risk.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Passport, as this is not the typical experience with the product. Please be sure to connect the external hard drive directly to the computer using the cable that came bundled with it. Avoid using extension USB cables or USB hubs. We would appreciate the opportunity to further assist you, and resolve any further concerns you may have with the device and/or your experience, and resolve this particular issue for you directly. You may contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/. Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

2 out of 2 people found this review helpful. Did you? Yes No

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Buzz

Good BUT with a Horrible Caveat

3 out of 5 eggs
Performs as any other plug-in/removable media straight out of the box. No hassle in this regard. Easy to use. LED ...
— 5/18/2012

Let’s get straight to the point

5 out of 5 eggs
– With USB 3.0 HDD speed is no longer bottlenecked by bus speed
– USB powered
– Can be reformatted ...
— OpTicaL 11/24/2012


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