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WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

  • Automatic, continuous backup software
  • USB 3.0 and USB 2.0 compatibility
  • No power adapter required
  • 2 year manufacturer warranty
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Learn more about the Western Digital WDBBEP0010BBL-NESN

Quick Info

Warranty

  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years


Customer Reviews of the Western Digital WDBBEP0010BBL-NESN

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Showing 33 of 33 reviews - Clear Filters

  • Michael H.
  • 3/10/2014 6:28:03 AM
  • Tech Level: High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWD My Passport 1TB USB 3.0 2.5" External Hard Drive

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: This product was delivered in a timely manor and in good condition. The passport looks very sleek, and the transfer rates are very good.

Cons: None so far

Did you find this review helpful? Yes No

  • Edward V.
  • 2/20/2014 12:29:32 PM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWorks

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Small, durable

Cons: None

Other Thoughts: Just works, and works well.

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  • Andrew R.
  • 1/15/2014 2:34:27 PM
  • Tech Level: Average
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsGreat when it works

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Nice design, USB 3.0, comes with automatic back up software that feels nicer to use than the stock Windows 7 stuff.

Cons: Have had this device since early November of last year. I set it up to keep backups, but I also run a small youtube channel and it's handy to write to this external harddrive so I can shuttle footage between PCs. However, this device plain stops working if it's left alone for more than a few days, a week at most. Kinda hard to have autobackups (especially when they provide you software to do so) when the thing won't work properly.

Additionally, once the device stops functioning properly it is always registered as 'in use' even when it isn't. No back up is running, no files are open, yet the device will not let you eject.

If on the off chance I'm uploading a video to youtube from the device and it stops working, it fails to upload at around 95% or so with my luck (which makes a frustrating situation already more frustrating).

And no files can be accessed while the device is in this state, even though you can still technically OPEN the drive, you cannot view files, or if you already had one of the folders open, all of the data appears as corrupt.

The only fix I've found is to shut down the PC entirely and once off, remove the device. After that, booting the PC and plugging it back in, all files return to normal and the issue is gone.

Because of the sheer annoyance alone I would rate this two out of five, tops.

Other Thoughts: It's great when it works, but this is by far the most annoying, temperamental external harddrive I've ever owned.

Manufacturer Response:

Hi Andy, we apologize for any inconvenience. For the best performance possible please avoid using any type of extension USB cables or USB hubs, which may cause power inconsistencies. USB 2.0 requires 500 mA to successfully charge the drive and spin it up, while USB 3.0 drives require 900 mA to properly function. As a troubleshooting step, we also recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.

How to test a drive for problems using Data Lifeguard Diagnostics for Windows
http://wdc.custhelp.com/app/answers/detail/a_id/940

How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866/session/L3RpbWUvMTM1NDU3MDgyMS9zaWQvN1ltaXRSY2w%3D

If you feel at any time that our support team can be of further assistance in providing you with a positive resolution to your technical concerns, please do not hesitate to contact us directly at the information below. Please contact us at 1 (800) 275-4932, or via our support website at: http://support.wdc.com/rs/.

1 out of 1 people found this review helpful. Did you? Yes No

  • Levi S.
  • 1/7/2014 10:45:17 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsWD My Passport 1TB

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Its sleak and low profile. Great upload speeds and easy to setup pass/encypt.

Cons: some parts are plastic but i guess that helps with keeping it light weight,

Other Thoughts: i would recommend this to a freind

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  • Joseph G.
  • 12/13/2013 3:25:51 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

5 out of 5 eggsWD Mypassport 1tb re review

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Second review to first which I had problems with the unit disconnecting all the time. WD sent me a RMA and I sent the unit to them, they replaced it free of charge and it has been working GREAT since I installed it a few weeks ago. NO disconnecting problems. Thanks to WD, for their service and quick response.

Cons: No cons, My Passport seems to be doing its job now

Other Thoughts: Could have just been a bad unit, and thanks to WD and their support, I now have a good working unit.

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  • Roger N.
  • 11/21/2013 7:24:18 AM
  • Tech Level: High
  • Ownership: more than 1 year
  • Verified Owner

5 out of 5 eggsPhenominal

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: (I own 5 now)
- Not trying to be a "Brandie" but Western Digital knows what they are doing
- PASSWORD PROTECTION - enough said
-sleek, stylish, compact

Cons: - Im sure I could nit-pic but really it is a hard-drive and it works

Other Thoughts: - These are very handy, and they go everywhere with me, home, work, here, there.

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  • Michael S.
  • 11/14/2013 9:28:20 PM
  • Tech Level: High
  • Ownership: less than 1 day
  • Verified Owner

3 out of 5 eggs

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Very high speed with USB3. I just copied 8Gb in less than a minute.

Cons: PROPRIETARY CONNECTOR. If you lose the 12" cable that comes with it, you're out of luck.

Also, not much vibration dampening. I bought this for my music studio, and if I set it directly on my desk my mics will pick up the whirring. (I have to set in on a thin book instead.) That means that this drive is probably also susceptible to vibrations, so no using it on the go unless you're ok with a short lifespan.

1 out of 6 people found this review helpful. Did you? Yes No

  • Thomas B.
  • 11/13/2013 7:00:47 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year

4 out of 5 eggsGood HD

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Think the non standard HD size is possibly a plus since it may be better built than the standard size smaller laptop drive. Time will tell.

Cons: I agree fully with a previous post that mentions this:"Kudos to NewEgg for using UPS ground for the free shipping. UPS never takes more than overnight to ship from NewEgg's warehouse in Edison, NJ to me in New Haven, CT, even though the service is only guaranteed for 3 days. Same with first class mail from the U.S. Post Office. By contrast, NewEgg's FedEx SmartPost takes 3-4 days for the same distance. I always criticize NewEgg when it uses SmartPost for items over fifty dollars, so it's only fair to praise them when they stick with UPS ground."
( My SmartPost from Newegg takes 6-8 days..to Utah. UPS takes 2 days max!)

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  • Scott C.
  • 10/29/2013 6:05:12 AM
  • Tech Level: Somewhat High
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsGreat product!

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: I've enjoyed having 1 TB of space to store stuff. It is fast and it has USB 3.0 capability. Small in size, but big in storage space. Perfect for traveling with.

Cons: Haven't experienced any problems since I bought it 6 months ago.

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  • Joseph G.
  • 10/21/2013 12:19:45 PM
  • Tech Level: Average
  • Ownership: 1 week to 1 month
  • Verified Owner

2 out of 5 eggsProblems with Passport loading

This review is from: WD My Passport 1TB USB 3.0 2.5" External Hard Drive WDBBEP0010BBL-NESN Blue

Pros: Fast (when it is working)

Cons: Only works part time, does not show up on my hard drive list when not working. I installed more current driver and it seemed to work okay, but the next day, it once again, fails to load up. I cannot access what I have on it unless I can get it to load, which is sometimes many tries. Even on USB 2, it fails to load at times. Re installing the driver, seems to take care of it temporarily, but I cannot be doing that daily.

Other Thoughts: The USB cord is way too short, forcing placing of Passport HD near back of computer. With a tall computer case, the HD would almost be hanging, if the USB ports were up near the top. I place mine on top of the computer, near the back. The cord should really be a bit longer. Another possibility with the loading problem, could be the cord itself. I am seriously thinking of returning this and asking for an exchange or refund.

Manufacturer Response:

Hello Joe The Man, please be sure to always connect the external hard drive directly to the computer using the cable that came bundled with it. Avoid using extension USB cables or USB hubs, as these may limit/attenuate the power to the drive, and possibly cause the device to malfunction. With that in mind, if you require a replacement cable for troubleshooting purposes, we are happy to assist you with this. As a troubleshooting step, we recommend running either our WINDLG diagnostics software or Macs built-in Disk Utility to check your drives health.
How to test a drive for problems using Data Lifeguard Diagnostics for Windows
http://wdc.custhelp.com/app/answers/detail/a_id/940
How to test a drive for defects or problems on a Mac
http://wdc.custhelp.com/app/answers/detail/a_id/866
Please contact us for assistance with your concerns via email or phone below, and mention this Newegg review.
http://support.wdc.com/rs
(800) 275-4932

Did you find this review helpful? Yes No

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