Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Junlin L.'s Profile > 
All Reviews
  • Find Reviews
  • Find

Showing Results: Most Recent

HP EliteBook 8440p 14.1
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: The computer works.

Cons: It's used computer, not refurbished. Mine came with a bad battery. The "refurbisher" is AST. AST wants to ship me another used battery to replace this bad one. But they only guarantee that the used battery to last 30 minutes instead of fully functional. I refused and went to Newegg. As usual, Newegg take care of by giving me a credit which I used to buy a new battery. Five eggs to Newegg and none to AST

Other Thoughts: AST in the 90s was a good name associated with quality computers. This company is a fraud. They may named themselves this way to capitalize on the legacy of AST.

The company tries to associate themselves with big name Microsoft and they misuse Microsoft brand. In fact they are not related to Microsoft at all.But their materials and email signatures give the impression that they are Microsoft associate.

The company has a support website which only shows you the warranty status. There is no company information and all other links are not active. But first impression is that their website is professionally designed.

The warranty card says "Manufacturer warranty", which is fraud. It's AST warranty with used parts which may not be fully functional. The warranty is actually one year, but by the way this company serving it, I'd rather having the true manufacturer warranty for 90 days.

The company does not know batteries could be "refurbished". But they call used batteries they have collected as "refurbished" batteries.

READ FULL REVIEW
ASUS CM6870-CA-3AA Desktop PC Intel Core i7 3770 (3.40GHz) 16GB 2TB HDD Windows 7 Home Premium
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: A very decent system with decent price. It should meet many aggressive needs. I put in an SSD as system drive. It should last me a few years.

Cons: When I opened the case, my feeling is that there is a lack of sufficient air circulation. I ended bore holes on side panels and installed additional fans to increase its cooling capacity. Maybe overdoing it, but I think my system could be healthier and I do not worry about overheating.

Other Thoughts: The wireless card is a decent one too. But I missed the external antenna. I do not use wireless with this system so I did not file a complaint. But I do take two eggs away from missing a part which could be essential.

READ FULL REVIEW
Philips 5.1 Blu Ray Home Theater System - HTS3306/F7
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs Get remote from Philips 05/06/2013

This review is from: Philips 5.1 Blu Ray Home Theater System - HTS3306/F7

Pros: None. Never had a chance to evaluate.

Cons: I was sent a unit without appropriate Philips remote twice. I was furious Newegg sent me the same thing the second time when I asked explicitly for Philips original remote and speakers and subwoofer. Without a Philips remote, the substitute remote does not work according to Philips people. Some people may consider making it work, but not a choice for me.

Other Thoughts: I want people there who are willing to make it work to know that you can get a Philips remote from Philips. Call Philips USA and demand it in their warranty period, you'll get one or exchange for a unit with one. Philips people explicitly told me that the "3 in 1" generic remote does not work with the system.

I initially blamed Newegg for posting fake product. I called Philips to verify the product and warranty. I think most of the blame should be Philips'. Philips offered me a new remote. But they did not answer my question about the extended warranty. They also told me that the insignia on the subwoofer may just came off, which is of course not true. Even though it's not important to have the insignia as long as the speakers work, I returned the unit to Newegg for a refund.

Newegg had promptly addressed my concerns the second time. They had apologized for their oversight and elevated the issue to higher levels. They had offered me a store credit. I switched to purchase a Sony system instead. Hope Sony will not disappoint me.

I'm OK with Newegg's service now but still value this system as poor. A new Philips remote for this model cost $40, thus reducing 40% value of the unit. Even though you can get one from Philips, it's simply too much hassle for a new purchase. The refurbished unit does not have that much a price break to justify the trouble.

When you call Philips, you immediately know why they substitute the parts with generic cheap one. I was told that they are short on the remote, "back ordered for weeks". Nonetheless, you should press for exchange or a new remote. I think it's fraud to sell worthless substitute parts as refurbished item. Everyone buying this deserves a Philips original working remote.

I did not have a chance to test the speakers. But I think they are relatively low tech and a substitute could easily work. The build of the substitute speakers is of better quality than the apparent fraudulent remote.

I'm satisfied with Newegg but not Philips. Selling cheap substitute parts as refurbished is fraud and unethical business model.

READ FULL REVIEW

Junlin L.'s Profile

Display Name: Junlin L.

Date Joined: 01/31/07

  • Reviews: 18
  • Helpfulness: 12
  • First Review: 09/14/07
  • Last Review: 05/14/14
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.