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HP EliteBook 8440p 14.1
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: The computer works.

Cons: It's used computer, not refurbished. Mine came with a bad battery. The "refurbisher" is AST. AST wants to ship me another used battery to replace this bad one. But they only guarantee that the used battery to last 30 minutes instead of fully functional. I refused and went to Newegg. As usual, Newegg take care of by giving me a credit which I used to buy a new battery. Five eggs to Newegg and none to AST

Other Thoughts: AST in the 90s was a good name associated with quality computers. This company is a fraud. They may named themselves this way to capitalize on the legacy of AST.

The company tries to associate themselves with big name Microsoft and they misuse Microsoft brand. In fact they are not related to Microsoft at all.But their materials and email signatures give the impression that they are Microsoft associate.

The company has a support website which only shows you the warranty status. There is no company information and all other links are not active. But first impression is that their website is professionally designed.

The warranty card says "Manufacturer warranty", which is fraud. It's AST warranty with used parts which may not be fully functional. The warranty is actually one year, but by the way this company serving it, I'd rather having the true manufacturer warranty for 90 days.

The company does not know batteries could be "refurbished". But they call used batteries they have collected as "refurbished" batteries.

ASUS Desktop PC CM6870-CA-3AA Intel Core i7 3770 (3.40 GHz) 16GB 2 TB HDD NVIDIA GeForce GT 630 2GB Windows 7 Home Premium
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: A very decent system with decent price. It should meet many aggressive needs. I put in an SSD as system drive. It should last me a few years.

Cons: When I opened the case, my feeling is that there is a lack of sufficient air circulation. I ended bore holes on side panels and installed additional fans to increase its cooling capacity. Maybe overdoing it, but I think my system could be healthier and I do not worry about overheating.

Other Thoughts: The wireless card is a decent one too. But I missed the external antenna. I do not use wireless with this system so I did not file a complaint. But I do take two eggs away from missing a part which could be essential.

Philips 5.1 Blu Ray Home Theater System - HTS3306/F7
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

1 out of 5 eggs Get remote from Philips 05/06/2013

This review is from: Philips 5.1 Blu Ray Home Theater System - HTS3306/F7

Pros: None. Never had a chance to evaluate.

Cons: I was sent a unit without appropriate Philips remote twice. I was furious Newegg sent me the same thing the second time when I asked explicitly for Philips original remote and speakers and subwoofer. Without a Philips remote, the substitute remote does not work according to Philips people. Some people may consider making it work, but not a choice for me.

Other Thoughts: I want people there who are willing to make it work to know that you can get a Philips remote from Philips. Call Philips USA and demand it in their warranty period, you'll get one or exchange for a unit with one. Philips people explicitly told me that the "3 in 1" generic remote does not work with the system.

I initially blamed Newegg for posting fake product. I called Philips to verify the product and warranty. I think most of the blame should be Philips'. Philips offered me a new remote. But they did not answer my question about the extended warranty. They also told me that the insignia on the subwoofer may just came off, which is of course not true. Even though it's not important to have the insignia as long as the speakers work, I returned the unit to Newegg for a refund.

Newegg had promptly addressed my concerns the second time. They had apologized for their oversight and elevated the issue to higher levels. They had offered me a store credit. I switched to purchase a Sony system instead. Hope Sony will not disappoint me.

I'm OK with Newegg's service now but still value this system as poor. A new Philips remote for this model cost $40, thus reducing 40% value of the unit. Even though you can get one from Philips, it's simply too much hassle for a new purchase. The refurbished unit does not have that much a price break to justify the trouble.

When you call Philips, you immediately know why they substitute the parts with generic cheap one. I was told that they are short on the remote, "back ordered for weeks". Nonetheless, you should press for exchange or a new remote. I think it's fraud to sell worthless substitute parts as refurbished item. Everyone buying this deserves a Philips original working remote.

I did not have a chance to test the speakers. But I think they are relatively low tech and a substitute could easily work. The build of the substitute speakers is of better quality than the apparent fraudulent remote.

I'm satisfied with Newegg but not Philips. Selling cheap substitute parts as refurbished is fraud and unethical business model.


Junlin L.'s Profile

Display Name: Junlin L.

Date Joined: 01/31/07

  • Reviews: 18
  • Helpfulness: 12
  • First Review: 09/14/07
  • Last Review: 05/14/14
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