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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Who we are:

Located in beautiful Southern California, Notebook Avenue specializes in laptops, laptop parts, and peripherals. Our customers trust our experience! Notebook Avenue aims to be recognized as a trusted solution provider in mobile computing market with an excellent track record of providing great customer service.

Returns & Warranty

Items purchased from Notebook Avenue are backed by our 30 day warranty. For more information, please visit our Returns and Warranty section.

Important Note to International Buyers:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

  • Feedback
  • Returns Policy
On-Time
Delivery
95.65%
Product
Accuracy
100.00%
Customer Service
Statisfactory
95.65%
370 Reviews (84% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 127
Michael D.
Ordered on 7/11/2017
Great buying experience 7/24/2017 9:08:03 AM
We already use a few of these laptops around the office and decided to get an addition one based on value. The laptop shipped in like new condition, was well packaged, and is fully functional. We may decided to get more of these if we need additional equipment, and I wouldn't hesitate to buy from Notebook Avenue again.
  • Yes
  • Yes
  • Didn't contact
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James M.
Ordered on 6/11/2017
Mixed up my order, but resolved issue quickly and efficiently 7/9/2017 1:03:47 PM
I placed an order for a Lenovo T430 with an i7 3520M and a 180gb ssd. About a week later, I received the right laptop, with the wrong specs. This T430 had an i5 and a 250gb hdd. I contacted Notebook avenue. They told me to ship out the wrong laptop that they received with the shippping label they provided me in my email. As soon as they received the old laptop, they shipped out the right one, and within a week and a half, I received the right laptop l originally placed the order for. Excellent service and quality products.
  • Yes
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  • Yes
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Anonymous
Ordered on 6/20/2017
unreliable with communication 7/6/2017 6:39:04 PM
The power cord was bent and while they sent another one out, they didn't provide tracking info and the computer itself was so out of date, nothing could be used. I literally had to do 200 updates to get it to just function online.
  • Yes
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  • No
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PHILIP D.
Ordered on 6/18/2017
Product even better than advertised 7/6/2017 3:04:58 PM
My laptop arrived on schedule. It was in much better condition than I anticipated. It was also packed very well. I booted right into Windows 7 setup. Thank You!
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Mike Q.
Ordered on 6/15/2017
7/6/2017 6:32:15 AM
touch pad a little touchy, adjusting sensitivity in control panel not helpful - will learn to live with
otherwise appears to be intact
arrived with OS already activated
would consider dealing with them in future - no issues that needed custserv contact, so can't rate that, but that alone is probably significant
  • Yes
  • Yes
  • Didn't contact
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David G.
Ordered on 6/18/2017
Reconditioned computer in pristine condition. 6/28/2017 6:52:50 PM
The laptop computer, which was sold as reconditioned, is in pristine condition, just as described. Packing was adequate. Shipping was faster than expected. I am pleased. Thanks!
  • Yes
  • Yes
  • Didn't contact
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David I.
Ordered on 6/7/2017
Good 6/28/2017 10:00:53 AM
Refurb laptop was in in better condition than expected. Very pleased.
  • Yes
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Barbara B.
Ordered on 6/13/2017
Exactly as advertised 6/28/2017 8:47:47 AM
I was a little leery of buying a used Dell laptop online, but this example is exactly what was promised. Shipping was fast and well packed. I think I got a great deal on a great computer. I will not hesitate to get another computer form Notebook Avenue.
  • Yes
  • Yes
  • Didn't contact
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Jared H.
Ordered on 6/12/2017
6/21/2017 11:42:23 AM
I received my refurbished laptop a day quicker than I expected. It was packaged well and the condition of it was good. The laptop had a simple black skin applied as well, which was a nice touch. I would recommend this seller to others.
  • Yes
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J J.
Ordered on 5/24/2017
Arrived in great condition 6/14/2017 4:15:14 AM
The laptops arrived in great condition. Better than I expected for a refurb laptop. I would definitely purchase them again.
  • Yes
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  • Didn't contact
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Christopher D.
Ordered on 5/11/2017
Great Product! 6/6/2017 2:35:42 PM
Would definitely recommend this seller to my friends and family! Great product and fast shipping. Laptops were pristine when they arrived. Much appreciated!!
  • Yes
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  • Didn't contact
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Dan M.
Ordered on 5/23/2017
Tech Director 6/5/2017 8:48:19 AM
Nice laptop and was in new condition and the price as well as the 2 year warranty from Dell was great!
  • Yes
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  • Didn't contact
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Steven V.
Ordered on 5/10/2017
Fantastic 5/25/2017 8:33:44 PM
Shipped early. Saved $40 over Dell pricing. Dell would not match price.
  • Yes
  • Yes
  • Didn't contact
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Vetere F.
Ordered on 5/7/2017
Great Experience 5/23/2017 6:53:53 AM
Very happy with Notebook Avenue. The laptop arrived very well packed and in better condition than stated in the description. Very happy overall! Thank you.
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Anonymous
Ordered on 4/21/2017
No Problems 5/21/2017 7:10:25 AM
The product received was as advertised and arrived quickly. I did not contact them, so I can't tell you how the customer service is.

I would by from this seller again.
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  • Didn't contact
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Marc D.
Ordered on 2/11/2015
Two years later and still 5 eggs 5/18/2017 9:34:50 AM
I had an issue 2 years after purchasing. Well after any expectation of service. I called with an issue that I had and the whole staff was very helpful. I really appreciate the time they took even this long after my purchase.

The computer itself is still rocking.
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daniel r.
Ordered on 4/27/2017
Works great! 5/9/2017 5:09:14 PM
This refurbished laptop was exactly as described and is perfect for what I needed and wanted. Thanks!
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  • Didn't contact
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Loren C.
Ordered on 4/24/2017
VERY good vendor- really great service and product quality 5/8/2017 11:07:10 AM
I was very leary about ordering from New Egg as I never have in the past despite being a big online shopper. I decided to gamble, but only with a company that had a good history/reputation/return policy.

I'm so glad I did, because I have a super "new" computer that is lightning fast, looks new, and I received it very quickly.

Shawn at Notebook Avenue answered numerous questions for me before, during, and after my purchase, and responded to me almost immediately (no later than 10 min) each time. He really explained things and you can tell they know their products and personal electronics well, they aren't just a sales clearinghouse. I like that.

I'm picky, and Shawn at Notebook Avenue really exceeded my expectations and the quality of the Dell Pro 2 in 1 I received is really like new. I'd definitely buy from them again. I wonder if they sell iPhones... ;)
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Brenda A.
Ordered on 3/9/2017
Great value, shipped original laptop to wrong address. 3/24/2017 3:31:33 AM
Had to wait an extra week to receive laptop because they shipped the laptop to the wrong address originally. Or just sent me the wrong tracking number and didn't realize until I emailed them about it. Other than that, the laptop was a great value for the $ and in excellent shape for a refurbished unit.
  • No
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Jonathan K.
Ordered on 2/1/2017
Great laptop! 3/16/2017 11:08:30 AM
Quick shipping and great product!
  • No
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  • Didn't contact
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