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WD Red 2TB NAS Hard Disk Drive - 5400 RPM Class SATA 6Gb/s 64MB Cache 3.5 Inch - WD20EFRX

WD Red 2TB NAS Hard Disk Drive - 5400 RPM Class SATA 6Gb/s 64MB Cache 3.5 Inch - WD20EFRX

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  • Specifically designed for use in NAS systems with up to 8 bays
  • Tested for 24x7 reliability
  • NASware firmware for compatibility
  • 3-year limited warranty
  • Small and home office NAS systems in a 24x7 enviornment

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WD20EFRX

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Ownership: 1 week to 1 month
Verified Owner
1/ 5
Drive failed after 2 weeks

Pros: NONE do not buy Western Digital

Cons: Very poor drive failed after 2 weeks! WD was once a great brand no so anymore cannot recommend this product

1 out of 4 people found this review helpful. Did you?
Manufacturer Response:
Hi Paul D.,

We are sorry to know about your experience with WD Red drive and thank you for taking time to review our product. The WD Black™ hard drives are designed for enthusiasts and creative professionals looking for leading-edge performance. These drives are perfect for high-performance applications like photo and video editing, gaming, and power PCs. we recommend running diagnostics to check the health of the drive. we have attached a link below to our Data Lifeguard Diagnostics for Windows utility so you can test your drive for errors.

“Testing a drive for problems using Data Lifeguard Diagnostics for Windows”:
https://support.wdc.com/knowledgebase/answer.aspx?ID=940&lang=en

"How to check if a WD drive is damaged or defective":
https://support.wdc.com/knowledgebase/answer.aspx?ID=14920

“Warranty policy and online warranty services for WD products”:
https://support.wdc.com/knowledgebase/answer.aspx?ID=618&lang=en

"How to Get an RMA to Replace a Defective Product, Obtain a Power Supply, or USB Cable for a WD Product"

https://support.wdc.com/knowledgebase/answer.aspx?ID=8&s=8&lang=en

All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period; and would be happy to help determine the root cause of this abnormal behavior and help replace your in-warranty drive for you. You can contact us and mention the support case below for assistance.

Case Number: 032718-12832621

Need Help? Please contact us at 1 (800) 275-4932.
Ownership: 1 week to 1 month
Verified Owner
5/ 5

Pros: Warranty

Cons: 5400rpm

Did you find this review helpful?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Works well

Pros: Easy to install.

Cons: None

Other Thoughts: Used to upgrade storage space on Diskstation 716+. Seamless transition.

1 out of 2 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Well, you put them in, they store things.

Pros: Stores many things.
Quiet.

Cons: Nothing really. I knew what I was getting into.

Other Thoughts: If I have to buy this product again it means they failed to protect my data, which is pretty much the point of them. So I'd definitely prefer to not buy them again. However, if I needed to add more drives to my array, these are a great price.

0 out of 3 people found this review helpful. Did you?
Ownership: more than 1 year
Verified Owner
1/ 5
WORST CUSTOMER SERVICE

Pros: Good while they worked.

Cons: 1DOA

Other Thoughts: Bought 4 drives back in 2013, been using 3 as RAID 5, recently got a Raid enclosure, realized that the 4th drive was a DOA.

WD made a defective product, I have never been using this drive, it was in its packaging since I bought it and I ONLY realized that after the warranty expired in 2016. WD refuses to fulfill their warranty.

1 out of 6 people found this review helpful. Did you?
Manufacturer Response:
Hi ZI Z,

Hi NewEgg Customer,

We regret hearing about your experience with the WD Red hard drive; and thanks for your time reviewing this product.

As a troubleshooting step, please test the drive on Windows using our Data Lifeguard Diagnostics program. If it passes the test we recommend testing another drive bay or SATA port on your system.

"Testing a drive for problems using Data Lifeguard Diagnostics for Windows":
https://support.wdc.com/knowledgebase/answer.aspx?ID=940

"How to test a drive for defects or problems on a Mac":
https://support.wdc.com/knowledgebase/answer.aspx?ID=866

All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period; and would be happy to help determine the root cause of this abnormal behavior. We are sorry for the inconvenience caused to you. You can contact us and mention the support case below for assistance.

Case number: 121417-12553267

Need help ? Please contact us at (855) 842-5370
Ownership: more than 1 year
Verified Owner
5/ 5
Still Working after 5 Years :)

Pros: This HardDrive has been Excellent,, Bough it form NewEgg 5 years ago and had been had any issues, Can't ask for more

Cons: None

Other Thoughts: I Recommend it

1 out of 1 people found this review helpful. Did you?
Ownership: 1 day to 1 week
Verified Owner
5/ 5
Works As Expected

Pros: - Worked out of the box no problems formatted in a minute once it was hooked up.
- Seems stable, fast, and is working great so far as a backup storage drive and media server.

Cons: None to report really works as advertised.

Other Thoughts: I'd recommend it as a media server drive, NAS, back up, etc. Not for your main CPU drive (read time is a little slow) but as a stable storage drive good stuff.

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
5/ 5
Cool and Quiet

Pros: I bought 2 drives, and they came in awesome packaging.
I installed them in a desktop system and ran tests to insure that they were not DOA. Once they finished that i installed into my Synology 2bay system in a RAID 1 Config. They've been running 24/7 for 2 weeks as i send back-ups to it from remote offices.
Drives run cool and quiet. I cant hear them over the other equipment in the room....

Update: had these 2 for couple years now and still running 24/7 no issues. and bought many more for 2 15 bay units and several 6 bay units. awesome. not a single dead drive yet

Cons: ...... price? lower RPMs? Nothing so far....

Other Thoughts: I was concerned about the seemingly high DOA rates I've been reading about, so far so good. Next up is a 12 bay NAS, so we will see how that goes....

4 out of 4 people found this review helpful. Did you?
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