At Rockstone Electronics, we truly believe that customer service is what brings you back. Not only do we do our best before the sale, but also after you receive your product. We take great pride in working passionately to exceed your expectations each and every time you shop with us. We will assist you to resolving the problems you may encounter as quickly as we can.
An RMA number must be requested within thirty (30) calendar days of the delivery date. All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Rockystone Electronics LLC
. Original condition (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from customer service for the correct product and order
. A RMA will expire if the returned package is not shipped within 14 days after the RMA is generated
Any return may be subject to a 15% or more restocking fee based on item condition. This fee may be waived for the following reasons:
Defective product (must report within 7 days of delivery)
Received incorrect product
unopened and sealed product
Product was an extra item not ordered
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
We do not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item (if it is still available) and ship the replacement to you at no charge. We will employ every resource it has to ensure that your item is replaced promptly, without hassle.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.