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149 Ratings (85% Positive) 

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On-Time
Delivery
95.97%
Product
Accuracy
91.28%
Customer Service
Satisfaction
84.00%
Anthony R.
Ordered on 6/22/2021
HP Compaq 8300 Ultra Small Form Factor Desktop Computer PC, 2.90 GHz Intel i5 Quad Core Gen 3, 4GB DDR3 RAM, 500GB HDD
7/31/2021 3:19:23 PM

The seller delivered a great product. Most people stay away from refurbs because of the stigma that its a throw away product. That is not the case with this seller. The computer came ready to go and all though I replaced Windows with Linux. The system works great. It also came nice and clean with almost no cosmetic defects, only very slight scratches. I am very satisfied with the computer.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 6/28/2021
Perfect
7/14/2021 4:22:00 PM

My son loves his new computer!

  • Yes
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  • Didn't contact
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Marjorie S.
Ordered on 5/28/2021
Great Service
6/8/2021 7:30:30 AM

Seller's service was great. The package arrived a day earlier than projected. Packaging was more than required to keep the product safe. I would purchase again from this seller.

  • Yes
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  • Didn't contact
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Noel Goetz
Ordered on 5/18/2021
Could not change order before shipment.
5/28/2021 2:37:36 PM

I wanted to upgrade my order before shipping. Though the interaction Customer Service agent was satisfactory, the inability to change my order in todays modern and technically advanced world is truly a disappointment. If it hasn't shipped you should be able to change an order. Yes it might cost the company more to do it but making it easy and trouble free for the customer should be a newegg must. There's alot of competition out there, next time I'll be looking around.

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Anonymous
Ordered on 5/16/2021
Sells broken computers
5/27/2021 5:13:14 AM

I would not recommend this seller. Received computer that had unfixable error the 2nd day I had it. Sent another one right away and upon set up the screen went wonky and the tower locked up and played some sort of warning tune. In the process of a return. Awful experience.

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Anonymous
Ordered on 5/10/2021
5/25/2021 5:47:05 AM

Computer and Monitor arrived quickly and packaged well. Put it together and it was up and running in no time. Only issue was one of the included batteries was bad for the mouse, but other than that, replaced it and works good. Nice setup and perfect for our needs.

  • Yes
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  • Didn't contact
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Victoria
Ordered on 5/7/2021
Good computer - keyboard does not work
5/19/2021 12:45:52 PM

Computer has held up well, along with the WiFi usb they included. There is no HDMI so you will need to buy an adapter for display port. Unfortunately my bluetooth keyboard is not working (mouse works). I've replaced the batteries and it continues to lock up.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 4/29/2021
sell items not as good as they said
5/13/2021 8:00:17 PM

I wont recommend this seller to anybody. I bought a computer from them that should be a new one but they just sent me a refurbished one with dust inside the computer box and the computer rans so slow that anyone who use computer will know this computer must worked years. I try to return, and they want to refund a different price that less than I paid. No longer buy anything from them.

  • Yes
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  • Didn't contact
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Rickey R.
Ordered on 4/3/2021
Decent computer but NO WIFI,
4/13/2021 7:10:30 AM

I bought this computer for my sister in law. She only uses it for internet access . E-mail, shopping and off line solitaire. I was careful to get a computer that advertised WIFI . This one said it has WIFI, but it didn't work when I booted it up. I looked at the device manager and it didn't show any device or drivers for WIFI OR Bluetooth. I bought a USB WIFI adapter and BINGO! Online in an instant. Otherwise it works well and seems like a nice unit for the price.

  • Yes
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  • Didn't contact
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carl m.
Ordered on 4/7/2021
Great deal.
4/11/2021 3:05:40 AM

A computer that is better than many new computers.I got this for a streaming pc.Added a video card and setup the pc as i need and i'm very happy with it.

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Robert S.
Ordered on 3/25/2021
Decent product, service lacking
4/10/2021 11:01:56 AM

I ordered remanufactured computers for my kids' schoolwork. The item description did not mention monitors, so I checked the specifications page, and it showed 23.8' monitors were included. The computers arrived, and no monitors. When I contacted them, I was told it was a mistake and monitors do not come with the units I purchased. I was a bit put off by the, "Sorry but we're not going to do anything" response. Admittedly, the price I paid was fair for what I received, but I thought they should stand by the listing, even if it was a mistake. Not wanting to fight and push the issue, though, I asked of they could at least offer me a coupon from Newegg to help me diffuse the cost of purchasing 3 monitors...never even got a reply.

  • Yes
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Paul K.
Ordered on 3/14/2021
3/22/2021 3:58:35 PM

The setup was very confusing, and I ended up being locked out of Admistrator access. For a system with 16 Gig of RAM, response is slow.

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  • Didn't contact
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David W.
Ordered on 2/22/2021
3/1/2021 5:34:04 PM

Never received, poor customer service, been over week and not delivered and have no date of delivery. No help from Newegg or seller, just wait to see if delivered. Yes, there was bad weather but how long does the excuse cover. As far as carrier knows the last trace was it was in Memphis and they have no ideal where it is or when it will be delivered. As far as you people, you think it is my problem (I did not hire these people to deliver package). I am just suppose to pay, have no product, have no ideal of if I will or when I will receive. I can order almost anywhere and know I will get the product within two days from many other sources. If I do not receive the shipment in 2 days, I will have my credit card company charge this back and get a product elsewhere. I should not have a problem of messing with this order after this long. (how would I know , they did exactly nothing but said wait there was a delay. The bad weather was more than a week ago. These shippers are delivering but not the items that were sent weeks ago, they are delivering items that were purchased in the last couple of days while the ones they did not deliver are laying around somewhere and have no priority. Maybe not your problem but if I was the one giving them the business, I would find out why my orders from weeks ago are not being delivered and tracking has been turned off of the system.

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thomas a.
Ordered on 2/17/2021
Computer tower
2/25/2021 8:15:53 AM

I would recommend this seller ,Iam amazed with the tower for this price.it’s fast great for my home use

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gerard r.
Ordered on 2/5/2021
2/16/2021 8:26:25 AM

verey good

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Anonymous
Ordered on 1/7/2021
flea market business
1/21/2021 4:02:04 AM

Would not recommend

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derek f.
Ordered on 1/9/2021
1/20/2021 12:32:48 PM

thanks

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seth m.
Ordered on 11/27/2020
reputable, thumbs up!,
12/7/2020 4:57:51 AM

I would purchase from S n J again. New Egg is the perfect source for equipment from secondary merchandisers. Machine was packed safely, perfect and arrived ready for use!!!! I am pleased with this purchase.

  • Yes
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  • Didn't contact
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Maria C.
Ordered on 11/28/2020
Unsatisfactory Service
12/7/2020 1:14:50 AM

How can I recommend one that does not deliver satisfactorily? It has been a week now since 11/28/20 when I paid my order & yet we haven’t received all that we ordered. The 3 out of the 10 units that we ordered lack some items that were advertised to be included in the package. I’ve contacted the Seller on 12/5/20 but until now, they haven’t responded.

  • No
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Anonymous
Ordered on 8/5/2020
Quick handling of problems
8/17/2020 10:52:36 AM

I ordered two of the same refurbished computer, and both original units had problems. Return and replacement were prompt and the new units are working well.

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