Can I bring it on a plane?
Yes. This 15000mAh power bank is under 100Wh, so it meets TSA carry-on guidelines for portable chargers. Please keep it in your carry-on bag, not checked luggage.
How do I drain the power bank before the first charge?
Use the power bank to charge your phone or tablet until it runs out, then fully recharge it before regular use.
Why won’t it turn off when I press the power button?
Double-press the power button and wait 2–3 seconds. It will turn off automatically.
Why doesn’t my power bank charge my device as many times as expected?
This is normal. Most power banks deliver about 60%–70% of rated capacity due to voltage conversion, circuit use, and heat loss. A full 15000mAh power bank usually provides about 9000–10500mAh of usable output.
How long does it take to fully recharge?
It depends on the wall charger. A 15W charger takes about 4 hours, while a 27W fast charger takes about 3 hours. Please recharge through the USB-C port.
Can I bring it on a plane?
Yes. This 15000mAh power bank is under 100Wh, so it meets TSA carry-on guidelines for portable chargers. Please keep it in your carry-on bag, not checked luggage.
How do I drain the power bank before the first charge?
Use the power bank to charge your phone or tablet until it runs out, then fully recharge it before regular use.
Why won’t it turn off when I press the power button?
Double-press the power button and wait 2–3 seconds. It will turn off automatically.
Why doesn’t my power bank charge my device as many times as expected?
This is normal. Most power banks deliver about 60%–70% of rated capacity due to voltage conversion, circuit use, and heat loss. A full 15000mAh power bank usually provides about 9000–10500mAh of usable output.
How long does it take to fully recharge?
It depends on the wall charger. A 15W charger takes about 4 hours, while a 27W fast charger takes about 3 hours. Please recharge through the USB-C port.