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WD Elements 2TB Desktop External Hard Drive

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Marketplace Seller
  • WDBAAU0020HBK-NESN
  • USB 2.0
  • 3.5"
  • 1 year limited

  • Overview
  • Specs
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBAAU0020HBK-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 1 year
  • Limited Warranty period (labor): 1 year
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Anonymous
Ownership: more than 1 year
Verified Owner
1/ 5
Planned Obsolescence? 8/27/2018 6:50:51 AM

Pros: Good price and worked fine while it worked

Cons: It is the least used and most protected drive I own (it's never even been bumped let alone dropped) yet, about 7 years after purchase, bad sectors suddenly started appearing sprinkled across a wide (1.1TB) area of the drive.
I suspect that this drive was set by the manufacturer to monitor the S.M.A.R.T. data for the number of hours the drive has been powered on and then artificially fail (or simulate failure) when a certain number of hours (approx 36K in my case) has been reached, regardless of how much the drive has actually been used.
The drive inside the enclosure is a Western Digital WD Caviar Green WD20EARS 2TB 5400 RPM HDD.
Removing the drive from the enclosure didn't help.
Repairing bad sectors didn't help (although it did help me recover my data).
Zeroing out the drive ('low-level format') didn't help.

Overall Review: I have a second WD drive which I purchased around the same time. It has been used a *a lot* and has no bad sectors.
I'll be watching to see if it starts getting bad sectors at around 36K hours as well (it's almost there).

Did you find this review helpful?
Manufacturer Response:
Hi Anonymous,

We're sorry to hear about your experience with the WD Elements Desktop External Hard Drive and thanks for bringing your concern to our attention. Kindly call us and elaborate the issue. We would appreciate the opportunity to assist you further.

We suggest you contact our next level support team to get the resolution for the issue and please provide the support case number with reference to Newegg review.

Support Case Number: 082818-13196149
Need Help? Please contact us at 1 (800) 275-4932.
Ownership: more than 1 year
Verified Owner
1/ 5
1/5/2018 5:52:28 PM

Pros: - size

Cons: failed after 2 months of use... 2Tb of data lost

Did you find this review helpful?
Manufacturer Response:
Hi there sebastien s,

We regret hearing about your experience with WD Elements drive and thank you for taking time in reviewing our product. We ensure maintaining high quality and standards while manufacturing the drives.
This is an unfortunate event that the drive stopped working so soon.

We would like to work together to find the root cause of this unusual behavior. We have created a case to reference this review. Please contact us and mention the below support case to be directed to our next level of support.

Support Case Number: 011718-12643157
Need Help? Please contact us at 1 (800) 2754932.
Anonymous
Ownership: more than 1 year
Verified Owner
5/ 5
Recommend 5/23/2017 9:22:24 AM

Pros: Quick, reliable, and very reasonably priced. I've had this hard drive for 5 years now and it's still rockin as well as when I first opened and used it.

Cons: N/A

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
5/ 5
Not bad, few issues 12/19/2016 10:01:19 AM

Pros: Looks nice, quiet, large capacity

UPDATE: I have been using 2 of these to do mirror backups of my media server which has two internal 3TB drives, one for movies one for TV series. I run a full mirror backup about every 2-3 months, and apart from that one back AC adapter that was replaced for free, I've had no errors or issues with these drives.

Cons: Bought 2 drives and only use once a month for my media server backups, and already one of the AC adapters is dead (maybe used 4x).

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
1/ 5
Worst HDD I have ever owned! 6/6/2016 8:56:36 PM

Pros: It works sometimes

Cons: constantly going corrupt in different ways. I am constantly having to run recovery programs to try to either fix the corruption or recover files (I am doing so right now as I right this.)

Overall Review: As I said, I have had to use data recovery software several times due to this thing going corrupt. I have always been careful with it and barely have ever moved it except a few times. It has been a constant pain and right now I unfortunately decided to take my chances when reloading windows on my main drive, and use this for backing up my data. I have precious home movies, photos, etc that I am now trying to recover due to the master file table going corrupt. I don't know what to say other than I need a new drive that is more reliable but I am deathly afraid to ever use Western Digital again after my experience.

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
5/ 5
Great product 2/28/2016 8:17:14 AM

Pros: got it a while ago, using it for backup. Still intact, still serves it's purpose.

Cons: no cons

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
5/ 5
Great Experience 9/11/2015 9:39:10 AM

Pros: Great product

Cons: no problem, easy to install

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
2/ 5
6/9/2015 3:43:57 PM

Pros: Good size, was a good price at the time.

Cons: After less than 3 years of use, encountered multiple bad sectors, drive died. Lasted years less than other Western Digital drives I've had over the years which I've mostly been able to use for 5+ years.

Did you find this review helpful?
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