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ASRock Z77 Extreme9 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

1 out of 5 eggs Bad Board - Two Strikes - Avoid 06/10/2013

This review is from: ASRock Z77 Extreme9 LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Board is feature rich and price is low. Documentation is OK.

Cons: 1) Board won't enter POST. The startup stalls with a cryptic "A2" code. The web is filled with posts concerning the error for various ASROCK boards, including this one. I have always suspected bad boards were the result of other people not knowing how to install. I thought a truly bad board would be rare.
Well, I just installed a replacement ASROCK Z77 board that I recived from NewEgg. It has the exact same issue as the original. Now, I'm guessing there really are quite a number of bad motherboards being produced. I'd certainly avoid this one.
2) Echoing other reviews: ASROCK support is email only. There is no way to talk to anyone.
3) NewEgg is a ONLY a distributor. If you get an RMA OK for original item, the replacement part likely will not be RMA'd if it is bad. The Warranty clock starts with original purchase, not replacement.

Other Thoughts: For me, 2 strikes is enough. I won't purchase another ASROCK board.
As for NewEgg, I've posted several positive comments about NewEgg. The site is decent and NewEgg can supply almost any item a techie person could want. NewEgg has made it very clear they are only a distributor of what they sell. Keep that in mind when making a purchase. Make certain the manufacturor has a solid track record of support for their products and avoid those that don't.
I know that is just basic, good, buyer behavior. In my case, I chose to believe the positive reviews and discount the negative ones. I wish I had paid more attention to the warnings rather than thinking I'd fall into the "everything is great" group. Lesson learned, I hope.

ASUS P8Z77-V DELUXE LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: Nice feature set. Easy to install. Easy to setup.

Cons: Just short of 3 months of use and this motherboard refused to permit access to BIOS nor to boot to any device. ASUS authorized cross-ship replacement.

It's been 3 weeks since cross-ship RMA was approved, and I'm still waiting for the replacement motherboard to arrive. This is my primary PC and used for business, which is what finally convinced ASUS to OK the cross-ship.

Thank goodness for my old HP unit and a Rosewell eSATA dock.

Other Thoughts: I read a review for a motherboard from another vendor. The reviewer complained that his cross-ship took a week. That was lightning fast in comparison to ASUS.

Adding insult to the fact that the board managed to function for less than 3 months, obtaining an RMA from ASUS is the worst I've ever experienced. I've received RMA merchandise from HP and Dell within 24-48 hours. It took 3 business days just to receive the form (via email) which I had to FAX back to ASUS. After faxing, I called ASUS and was told it would be 48 hours before someone BEGAN to process the form. 2 days after the 48 hours expired, I was told that the form had just completed processing and a replacement usually ships within 48 hours of completion. I was told the same thing the next day, and two days after that.

Since then, I've been checking with ASUS daily to see if the replacement board has shipped. Every day I'm given a different story. I've been told that there is no way to tell when a replacement might ship; that it should ship within 48 hours (the default timeframe for every question); that the paperwork "just" completed (3 different days). However, the BEST response I received to my “Has it shipped” question came today. Today I was told, "the person who handles your board has left for the day." REALLY?? There is only one person in all of ASUS who handles replacing this nearly $300 board?? If that person isn't available, there is no way to check on status?? The response: “that is correct.” UGH!!

Lesson learned - DO NOT BUY ANYTHING from ASUS if you EVER think you may need to make use of the warranty. If you understand that when it breaks (again mine lasted less than 3 months), you will need to buy another one, then go ahead and purchase. They do have a nice feature set and come in a cool box.

For those who decide to go ahead and try their luck, as well as those who have provided positive reviews concerning this (or any other) ASUS motherboard > I wish you the best of luck and pray you never need to experience the ASUS disaster of an RMA process.

ASUS P8Z77-V DELUXE LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Board Dead less than 3 Months 04/17/2013

This review is from: ASUS P8Z77-V DELUXE LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Decent price; easy to install; That's about it.

Cons: Motherboard died after just under 3 months of moderate use. Took 4 chat sessions, 2 phone calls, and half a day to finally get agreement from ASUS to cros-ship a replacement board. Still waiting after 1 week for replacement to arrive. Called Asus totay and was told that there is no one who can tell me if a replacement has even shipped, yet. However, a replacement usually ships within 48 hours of cross-ship credit card verification. Earlier I was told that such verification takes 48 hours. That was after waiting 24 hours to receive the initial email with the RMA form which had to be FAXED in to ASUS. Really??? FAX it in???

Other Thoughts: After each of my 7 chat sessions with ASUS (yes, 7 because the sessions timed out while the tech was "distracted" - his explanation not my word - or looking something up), I was presented with a short survey concerning my opinion of the session. The survey ended by asking if I would recommend ASUS to a friend. My answer: I won't recommend ASUS to my worst enemy, let alone a friend.

Thank goodness this board was for personal use and not for a client. I'd be fired if a client had to wait a couple of weeks for a replacement motherboard.

My recommendation - AVOID ANYTHING FROM ASUS - unless you can live without the item for at least 2 weeks (cross-ship) or 3-4 weeks normal warranty repair. If that waiting period length and poor quality control is fine with you, then Asus might be OK for you. Prices are a little less than some competitors.


Michael D.'s Profile

Display Name: Michael D.

Date Joined: 10/26/08

  • Reviews: 3
  • Helpfulness: 1
  • First Review: 04/17/13
  • Last Review: 06/10/13
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