Please check the size before purchasing
The lock wont connect to app?
Please make sure the bluetooth is on(The phone is within 75 feets of the lock.) if it does not connect, please reset the lock following the user manual.
The lock is not fully unlock after installing or using a period of time?
Please install the latch came with the lock. The latch can be adjusted to 70mm.
The lock cannot recognize my fingerprint well?
When programming, please place your finger at different angles every time to ensure that a larger area is scanned.
The lock does not lock after installing expect using the key?
When installing, please make sure the spindle on the exterior knob is in the horizontal position.
Does it work with Alexa/Google Assistant? / How can I remotely unlock it?
A TTLOCK G2 Bluetooth gateway is needed. You need to add the gateway to the app first and the gateway pairs with the lock.
Smart Door Knob
Check unlocking record, set user fingerprint, APP lock/unlocking...
360° Fingerprint Recognition In Just 0.3s...
In case the smart lock is power off, press the bottom rubber button to open the backup keys cover.
Please check the size before purchasing
The lock wont connect to app?
Please make sure the bluetooth is on(The phone is within 75 feets of the lock.) if it does not connect, please reset the lock following the user manual.
The lock is not fully unlock after installing or using a period of time?
Please install the latch came with the lock. The latch can be adjusted to 70mm.
The lock cannot recognize my fingerprint well?
When programming, please place your finger at different angles every time to ensure that a larger area is scanned.
The lock does not lock after installing expect using the key?
When installing, please make sure the spindle on the exterior knob is in the horizontal position.
Does it work with Alexa/Google Assistant? / How can I remotely unlock it?
A TTLOCK G2 Bluetooth gateway is needed. You need to add the gateway to the app first and the gateway pairs with the lock.