Is HomeBase 3 compatible with other eufy Security products?
HomeBase S380 works with most current eufy camera models, doorbells, sensors, and smart locks. For specific device support, please check the compatibility table.
What kind of hard drive can I use to expand the storage of HomeBase 3?
Any 5V 2.5" storage drive (HDD or SSD) with a SATA interface.
Note: 12V storage drives are not supported.
Does Homebase 3 support 24/7 recording?
Only compatible eufy wired IndoorCam and OutdoorCam connected to Homebase 3 support 24/7 recording.
What are the two USB ports on the back of HomeBase used for?
They have three functions:
1. To charge your camera. The USB 1 port (blue) is recommended for quick charging.
2. To use a USB flash drive for video backup.
3. To allow function expansions in the future.
Why doesn't the hard drive work?
1.Slow to read the data. Wait 2 minutes after installing hard drive to turn on HomeBase 3
2.Read certain data formats only. Hard drive need to be formatted by HomeBase 3 first
3.If hard drive is old, too hot, it could be un-readable
How many users can be on at the same time?
4 users can be on at the same time.















