I. Purchasing AOACE Product & Order Related
Q1: When does the current promotional offer for the product end?
A: The end date of promotional offers may be dynamically adjusted based on inventory or platform policies. We recommend placing your order soon to secure the discount. The latest promotion information will be updated promptly on the product page; please refer to the page display for the most accurate information.
Q2: What cables and accessories are included in the box?
A: The package includes the standard power cable for the computer host to ensure it can be powered on. Peripherals such as monitor connection cables (e.g., HDMI/DP cables), keyboard, and mouse are not included and need to be prepared separately based on your needs.
Q3: I would like to know the specific brand and model of hardware like the RAM/Graphics card for future upgrades.
A: The most accurate way is to check the physical labels on the hardware itself. You can shut down the computer, disconnect the power, open the side panel of the case, and look for labels on components like the RAM sticks or graphics card, which usually have the brand, model, and specifications printed on them. If you are not familiar with this process, you can also provide your order number, and we can assist in checking the factory configuration information.
II. Hardware & Connection Issues
Q4: The computer won’t turn on, and a red light is on the motherboard (usually near the DRAM or CPU label). What should I do?
A: A red diagnostic light on the motherboard usually indicates a hardware self-check failure. Please try the following steps:
Reseat the RAM: After shutting down and disconnecting power, open the case. Remove the RAM sticks, gently rub the gold contacts with an eraser, and then firmly reinsert them into the slots.
Check Connections: Ensure all internal cables, such as the graphics card and motherboard power cables, are securely connected.
If the issue persists, please provide the specific label next to the diagnostic light (e.g., DRAM, CPU, VGA) along with your order number so we can assist you further.
Q5: The monitor shows no signal after powering on, but the computer seems to be running.
A: Please troubleshoot in this order:
Check Connections: Confirm the monitor is powered on. Check that both ends of the video cable (e.g., HDMI/DP) are securely plugged into the computer’s graphics card port and the monitor.
Switch Ports / Input: If your graphics card has multiple video ports, try connecting to a different HDMI or DP port. Also, ensure the correct input source is selected on your monitor.
Connect to Integrated Graphics: If your CPU has integrated graphics, try connecting the video cable to the video output ports on the motherboard to determine if the issue might be related to the discrete graphics card.
Q6: What video output ports does the computer have?
A: This model is equipped with at least one HDMI port and one DisplayPort (DP) port, located on the discrete graphics card at the back of the case, making it convenient to connect to various display devices.
Q7: There are extra cables inside the case, and I don’t know how to handle them. Can I tie them up?
A: Yes, these are usually spare power or fan cables. You can safely bundle them neatly using zip ties and tuck them away in the space behind the motherboard tray. This will not affect the computer’s normal operation and can even improve airflow and internal aesthetics.
Q8: The received product has minor cosmetic damage (e.g., a broken case foot). Can I request a replacement part?
A: We apologize for the unsatisfactory experience. To help you resolve this as quickly as possible, please provide your order number and a clear photo of the damaged area. Once we verify the details, we will immediately arrange to ship the necessary replacement part(s) to you.