





Important information: Our remote control products are not compatible with TV stick (1st, 2nd, 3rd Gen), TV stick 4K select, soundbar, other receiver. On TV Stick 3rd Gen (2020) and TV Stick 4K Select (2025), a system update may cause IR sync issues, which can disable the power, volume and mute buttons.
QA: If the VOLUME+/-, MUTE, and Power buttons don't work after pairing the new remote with the TV stick or cube, how can I solve the problem?
A: Press the HOME button first, then navigate to Settings at the top of the Screen, then select: > Equipment Control > Manage Equipment> TV > Change TV.
Follow the prompts on the TV screen to learn the functions. Once learning is complete, the mentioned keys should work.







Important information: Our remote control products are not compatible with TV stick (1st, 2nd, 3rd Gen), TV stick 4K select, soundbar, other receiver. On TV Stick 3rd Gen (2020) and TV Stick 4K Select (2025), a system update may cause IR sync issues, which can disable the power, volume and mute buttons.
QA: If the VOLUME+/-, MUTE, and Power buttons don't work after pairing the new remote with the TV stick or cube, how can I solve the problem?
A: Press the HOME button first, then navigate to Settings at the top of the Screen, then select: > Equipment Control > Manage Equipment> TV > Change TV.
Follow the prompts on the TV screen to learn the functions. Once learning is complete, the mentioned keys should work.

















