What warranty is included with the OWC 16TB Mercury Elite Pro Dual, and what kind of customer support is offered if issues arise?

The OWC 16TB Mercury Elite Pro Dual comes with a 3 Year OWC Limited Warranty.

What are the power requirements for the OWC 16TB Mercury Elite Pro Dual, and does it come with all necessary cables for both USB 3.1 and Thunderbolt 2 connections?

The OWC 16TB Mercury Elite Pro Dual comes with all the necessary cables for use with both USB 3.1 Gen 1 and Thunderbolt 2 connections.

Does the OWC 16TB Mercury Elite Pro Dual RAID Storage Solution support both macOS and Windows operating systems?

Yes, the OWC 16TB Mercury Elite Pro Dual RAID Storage Solution supports both macOS and Windows operating systems.

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OWC 16TB Mercury Elite Pro Dual USB 3.1 Gen 1 & Thunderbolt 2 RAID Storage Solution - 7200 RPM HDDs Model OWCTB2U3MED16T

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Capacity: 16TB

16TB
24TB
Diskless

Cache: 512MB

512MB
N/A

OWC
Mercury Elite Pro Dual
16TB Performance RAID Solution
Mac / PC / Thunderbolt 2 / USB 3.1 Gen 1 / RAID
With Thunderbolt 2 and USB 3.1 Gen 1
3 Year OWC Limited Warranty

🔥Don't forget your OS, we have Windows 11 OEM, Download and USB versions available

Overview

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Includes

Mercury Elite Pro Dual high performance enclosure
0.6 meter (24 in) USB 3.1 Gen 1 Cable (Standard-A to Standard-B)
1.0 meter (39 in) Thunderbolt cable
External power supply and power cable
Quick Start Guide
Assembly Manual & User Guide (Download Only)
Utility software bundle
Intech® Hard Disk Speed
Tools Utilities™ OEM for Mac OS X 10.4
Pro
Soft Engineering® Data Backup 3 for Mac OS X 10.4 or later
Nova
Stor Nova
BACKUP® for Windows 7
Over 1.5GB of freeware, shareware, and public domain software

Model
Brand	Other World Computing
Series	Mercury Elite Pro Dual
Model	OWCTB2U3MED16T

Performance
Interface	2 x Thunderbolt 2 1 x USB 3.1 Gen 1
Capacity	16TB
RPM	7200 RPM
RAID	RAID Modes Supported: Hardware RAID 0, 1, SPAN, and Independent drive mode

Features
Features	Dual Drive Professional Hardware RAID The next generation Mercury Elite Pro Dual with Thunderbolt 2 technology is the perfect RAID solution for creative workflows, project archives, and system backups. Inside are two drives, easily configured in RAID 0, 1, span, or independent mode. Don't Wait. Don't Worry. Thunderbolt 2 technology unleashes the full potential of two 3.5" hard drives. In RAID 0 you'll experience the maximum sustained throughput from your drives with speeds up to 474MB/s, fast enough to support compressed 4K workflows. Configure the Mercury Elite Pro Dual with Thunderbolt 2 technology in RAID 1 mode and enjoy instant mirroring of your data. Experience the freedom to create without wait or worry. Ready for You Right Out of the Box Mercury Elite Pro Dual with Thunderbolt 2 technology features two Thunderbolt 2 ports, one USB 3.1 Gen 1 port, and all of the cables you need for use with almost any system. Ready to perform in RAID 0, it's also easily configured in RAID 1, span, and independent modes to match your workflow needs. Make more connections With dual Thunderbolt 2 ports, Mercury Elite Pro Dual with Thunderbolt 2 technology supports Thunderbolt daisy-chains. Expand your workstation with up to five additional Thunderbolt devices, including high-speed storage, expansion chassis for specialist workflows, even a high-definition display. Quality and support you can trust The Mercury Elite Pro Dual with Thunderbolt 2 technology features a heat-dissipating, brushed-aluminum design with a whisper-quiet, high-performance fan. In addition, smart power conserves energy and extends the life of the drives inside. The Elite Pro Dual automatically spins down during periods of inactivity, and powers on and off with your workstation. Extraordinarily durable and efficient, the Mercury Elite Pro Dual with Thunderbolt 2 technology is built to seamlessly integrate with any work environment from large-scale, high demand production studios t
System Requirements	Software Requirements: OS: - Thunderbolt: OS X 10.9.3 or later, Windows 7 or later - USB 3.1 Gen 1: OS X 10.6.8 or later, Windows XP or later Driver: - Driver not required for OS X - Driver not required for Windows Hardware Requirements: Minimum: Mac or PC featuring Thunderbolt or USB 2.0 interface Recommended (Best Performance): Mac or PC featuring Thunderbolt 2 or USB 3.1 Gen 1 interface

Dimensions & Weight
Dimensions	5.30" x 2.80" x 8.90"
Weight	2.50 lbs.

Additional Information
First Listed on Newegg	May 07, 2025

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Return Policies

Return for refund within: 30 days
Return for replacement within: 60 days
This item is covered by OWC Return Policy

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Item#: 9SIBX68KEF0429

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OWC 16TB Mercury Elite Pro Dual USB 3.1 Gen 1 & Thunderbolt 2 RAID Storage Solution - 7200 RPM HDDs Model OWCTB2U3MED16T

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Warranty & Returns

Warranty, Returns, And Additional Information

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Manufacturer Contact Info