Question 1

Do you have to have a user account with the manufacture for remote control or can I access the interface directly through the internet like my router's embedded user interface?

Accepted Answer

Thru Emerson account only. If Emerson has a system issue, you cannot remotely change thermostat settings. Thermostat continues to work fine as set. Minor inconvenience.

Question 2

how is the indoor humidity displayed?

Accepted Answer

Displayed on thermostat face as a numerical value, such as "62%". In the thermostat settings you can turn on or off the humidity display. If you use the sensi smartphone app, percentage humidity is displayed on your phone.

Question 3

Can you password restrict the settings from being tampered with from both remote and direct physical access?

Accepted Answer

The only "remote" I am aware of is the Sensi app on your phone, which is password protected. I am unaware of any password option on the device itself.

Question 4

Hi, what is the model number please ?

Accepted Answer

Hello Ed,

Thank you for contacting us in regards to your question.

The model number for this Thermostat is ST55.

Thank you, 
Newegg Support

Question 5

Does this work with baseboard heat from a gas furnace? I believe our current thermostat, a Luxpro 500, was installed because it works with baseboard heat as well as central AC.

Accepted Answer

Hello there,

Thank you for contacting us in regards to your question. Unfortunately that is not a question we can answer, but you can contact the manufacturer directly for possible assistance. Their contact information can be found under the 'Warranty & Returns' tab.

Thank you, 
Newegg Support

Question 6

Can this thermostat be used with Google Home?

Accepted Answer

Yes, I have it working with both Alexa and Google home. Google home seems to be a bit more demanding in the vocabulary you use to change temps and such. Alexa seems to understand different word pairings better than Goggle home. Example. I can tell "Alexa, turn the AC down 2 degrees" and it happens. If I say that to Google, it doesnt understand. Google I must use the thermostat name (Thermostat) and say  "Hey Google, turn the Thermostat down 2 degrees."

Question 7

Under the Specifications tab, under the Dimensions and Weight it list neither the dimensions or weight. I don't care that much about the weight, but WHAT ARE THE DIMENSIONS? Inches, millimeters, furlongs.....something!

Accepted Answer

The mounting plate is about 5 inches wide (maybe 4 15/16, and 3 inches tall
The face measures 6 inches wide by 3 3/4 tall
Hope this helps
PS have 4 and they work great

Question 8

How many cooling set points are available?

Accepted Answer

Lots!  You can set many many changes.  I have not tested the limit - don't need to.

Question 9

What is the model number of this product?  Trying to check rebate eligibility.

Accepted Answer

Hello,

Thank you for contacting us in regards to your question.

This particular product is being offered through a Newegg Marketplace Seller.  For more information, please contact them directly through their Seller Profile page.

Thank you, 
Newegg Support

Question 10

What am I'm doing wrong? This set up easily and synched with Alexa. When I give a command to Alexa it is understood and the temp change is repeated back but nothing happens on thermostat.

Accepted Answer

I just installed 2 units. I don't use Alexa so I am not helping you much. All I can say is call the tech support - they ARE supper helpful. I had to call 2x for setting up the units for different tech issues. All are resolved and I am trying them now.

I hope you can find your answers there and good luck setting things up.

Questions & Answers