Frequently Asked Questions






Frequently Asked Questions
| Q1: | MagSafe Additional Notes |
|---|---|
| A1: | For iPhone 12-17 series models and MagSafe-compatible cases, do not use the included black magnetic ring, as it may weaken the device's original magnetic field. (This item is intended for use with other non-MagSafe-compatible accessories.) |
| Q2: | I feel the magnetic force is very weak. Why is that? |
| A2: | When paired with a MagSafe phone case, the G05 AIR maintains a maximum magnetic force of 20N. If you experience insufficient magnetic force, please check your phone model or verify that the black magnetic ring has been installed correctly. |
| Q3: | How to use the included black magnetic ring. |
| A3: | If neither your device nor your phone case supports MagSafe and you need to use the G05 AIR, you can simply attach it to the designated location. If your device supports MagSafe, please do not use this black magnetic ring. |
| Q4: | What should I do if my G05 AIR is malfunctioning or damaged? |
| A4: | We offer a 180-day no-questions-asked replacement policy and provide replacement for major structural failures within 365 days.Even if it's past the deadline, please reach out to us promptly. |














































