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WD 16TB My Book Duo Desktop RAID External Hard Drive USB 3.0 - WDBLWE0160JCH-NESN

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  • Dual-drive enclosure up to 16TB
  • Pre-formatted for Windows; RAID 0 mode
  • WD SmartWare backup software
  • Acronis True Image WD Edition software
  • Password protection and hardware encryption

  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBLWE0160JCH-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.com's Standard Return Policy.
Anonymous
Ownership: more than 1 year
Verified Owner
1/ 5
Bad purchase 3/23/2020 11:35:39 PM

Overall Review: Hardrive overheat stop loading

Did you find this review helpful?
Manufacturer Response:
Hi Anonymous,

We are sorry to hear about your experience with WD My Book Duo External Hard Drive, and appreciate your time providing this review and bringing this matter to our attention.

Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.

We would like to follow up with you to help discover the root of your drive’s abnormal behavior. We suggest you contact our Support team by phone or email from the link given below regarding the Newegg review for resolution of this concern. We'd be happy to help. 

Phone: https://support.wdc.com/contact_phone.aspx?h=4
Email: https://westerndigital.secure.force.com/ind/?lang=en
Anonymous
5/ 5
love it! 10/2/2017 12:13:10 PM

Pros: - easy set up
- able to access from anything connected to the home WiFi
- able to connect when away from home
- able to stream media to my tv easily
- extremely easy to change/upgrade hdd

Cons: - user interface kind of difficult to navigate when searching for a file away from home. You have to file that file, download it, then you can open it. To mitigate this search, label your files
- transfer rates are slow over WiFi when loading new media to it. 40gb takes about 4-6 hrs. May be dependent on network set up to which I am not an excerpt at

Overall Review: I’ve had mine for 3 years now and still love it. No issues, no complaints, would buy another! I do not have auto backup enabled at this time, but plan to use it with my new build. These are a bit pricey, but wait for the sale and you’ll get a nice plug and play NAS that is easy to set up!

Did you find this review helpful?
Ownership: 1 month to 1 year
Verified Owner
1/ 5
STAY AWAY FROM THIS!!!!!! 9/28/2017 12:52:25 PM

Pros: The pros are: when it works it works properly. It mirrors all my drives and every time I add a folder the folder is added to the WD My Book Duo.

Cons: It usually doesn't work. This will be the third time I've had to erase the drives and reconfigure them. There's definitely something wrong with the included software. If you use this as an automatic backup you better have another source to back up the information that's on this drive because it will fail.

1 out of 1 people found this review helpful. Did you?
Anonymous
Ownership: 1 month to 1 year
Verified Owner
5/ 5
Great Product 5/3/2017 8:04:16 PM

Pros: Works right out of the box, first time and every time. No special software, setup or formatting. I bought it using my PayPal credit and got 6 months interest free financing.

Cons: I have not experienced any negative results. I am 100% satisfied.

Overall Review: If you have a large collection of movies, this baby will hold about 2,250 DVDs! I recommend WINX DVD Ripper for $25. Use MyMovies (free) to organize your library.

Did you find this review helpful?
Ownership: more than 1 year
Verified Owner
1/ 5
Died after two years 3/6/2017 3:26:17 PM

Pros: Worked great while it lasted.
Very quiet and efficient.

Cons: Apparently the drive controller went out. I am finding it hard to believe that both drives just up and died.
Fortunately I have a redundant back-up to Dropbox, so nothing important was lost.

Overall Review: Whatever you do, don't buy the extended warranty from Service Net. I've been getting the run-around for two weeks now. They say they're sending me emails with a mail label. For some mysterious reason I'm not getting them. We've tried two different email addresses and I've thoroughly checked my spam folders. I've been reading reviews about this company and it looks as though the odds are not in my favor.

Western Digital used to make good products. My son had a Caviar that worked for 12 years before it died. I always swore by the company. Now, not so much. I may pay for unlimited storage at Dropbox and just skip the whole back-up drive thing if this doesn't get resolved. Or, get a drive enclosure and transfer the drives into that. Seems a shame to waste two 4 gb drives.

Did you find this review helpful?
Manufacturer Response:
Dear Linda,
Sorry to hear about the inconvenience you are facing.

RAID 1 (Mirror) provides fault tolerance should a single HDD malfunction. Should the enclosure suffer some malfunction, however, it's recommended to replace the enclosure, insert the original hard drives, and allow the RAID to integrate into the new enclosure -- Rebuild -- to regain access to your data.

A hard drive removed from a hardware RAID enclosure cannot be read from a computer
https://support.wdc.com/knowledgebase/answer.aspx?ID=16520

We would appreciate the opportunity to assist you replace your in-warranty unit, resulting in a positive resolution to your issue. Please contact us and provide the case number below to our support agents for dedicated assistance.

Support Case Number: 030717-11860000
Need Help? Please contact us at 1 (800) 275-4932
Anonymous
Ownership: 1 week to 1 month
Verified Owner
3/ 5
WD 16TB My Book Duo 3/1/2017 1:13:09 PM

Pros: Cheap way to get two WD 8TB 5400RPM NAS drives.

Cons: The enclosure. Do not use it. Throw it away.

Overall Review: Do not use the enclosure by any means. It does not have any cooling fans and it cooked the two drives I had in it while they weren't even being used. I had to wait 10 minutes just to remove the drives for fear of burning myself. Same drives in other external enclosures are running at 32C... On top of that, data is automatically encrypted at the hardware level so when the enclosure fails, you lose all data on the drives. I tried the JBOD option and that blue screened my computer when trying to access the drives. Absolutely worthless enclosure. I use two Rosewill external drive enclosures instead. No issues with those.

2 out of 3 people found this review helpful. Did you?
Manufacturer Response:
Hello,

We thank you for providing us with the feedback from your review and we deeply regret that there was any inconvenience caused concerning the drive's heating up. Let us assure you this is not a common issue regarding this drive. This is probably caused by a defective enclosure. You could get this enclosure replaced trough warranty, swap the hard drives and allow the RAID to rebuild.
We would like to follow-up with you on this to investigate further with you and determine what factors could be lending to this experience. You can get in touch with us below and bring the case number provided to the attention of our staff.

Case Number: 030217-11845892
Need Help? Please contact us at 1 (800) 275-4932
1/ 5
Eventually you will lose your data and NEVER get it back! 2/9/2017 3:20:30 PM

Pros: It works for now... and is fast, priced well, easy setup. But beware...

Cons: Don't get me wrong I love WD, but you have to read this article:
https://community.wd.com/t/wd-my-book-duo-data-forever-lost-if-drive-enclosure-dies/6496 and i confirmed this by calling WD myself. If you choose to call them, reference the above article because the tech i spoke to thought the drive did not encrypt itself until you set a password. Ask the tech if you move the drives into a different enclosure of the same kind if they will work, that will force them to admit your data is just one (not two) failures away from being irrevocably unrecoverable. If only they setup the encryption differently this would be a fantastic product.
You are better off to use the WD My Cloud Mirror, its only a few dollars more. Use it with windows 10 pro with BitLocker for software encryption, it works great, and you get to keep a hold of your master encryption key!

3 out of 4 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great for the drives inside! 2/3/2017 3:47:27 AM

Pros: -Best price for WD RED 8TB drives inside.
-Easy to open to extract the drives.
-Save about 80$ if you would buy them separately, but loose 1 year warranty.

Cons: Never used the enclosure. Apparently it runs hot. Data is encrypted so if you remove the drives to put in your PC your will need to re-format and loose existing data.

Overall Review: I have purchased 3 of these. Extracted all 6 drives and added them to my pool. I am using StableBit DrivePool to make one gigantic drive of 83TB (with other drives also). Can't be happier for the price of quality drives. My 5 star rating is completely ignoring the enclosure though...

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