Hello, Thank you for your feedback on our Seagate Constellation.2 ST91000640SS 1TB 7200 RPM 64MB Cache SAS 6Gb/s 2.5" Internal Enterprise Hard Drive Bare Drive. We regret to hear about your experience with the Seagate Constellation Drive. Sorry to hear that the exterior of the drive looks refurbished. This model is EOL(End of Life) from 2016. We strive to deliver the best possible experience with our drives, therefore, we are continuously working on making them better. If you would like to purchase or request a quotation of our latest products you may refer to the list of our authorized sellers and distributors here: https://www.seagate.com/as/en/where-to-buy/ Thank you for taking the time to review our product. With this link, you will be able to request to speak with a Seagate expert by phone or email if you would like to talk about any other concerns. If you encounter any issues with the product, let us know at your earliest convenience. If you wish to contact us, please create a case with our technical support team so we can further investigate and explore available options: https://support2.seagate.com/?language=en-us Kind Regards, Seagate Support, Subha.