Acer H6 H276HLbmid Black 27" 5ms HDMI IPS panel Widescreen LED Backlight Monitor 250 cd/m2 1,000:1

Pros: Good looking monitor with IPS panel with LED. It is much thinner than other IPS panels I have used before. The thin bezel on the side makes it attractive for my use as the center monitor in a three monitor setup using Eyefinity. No dead pixels. Color reproduction looks good without recalibration. No bleeding that I could see. Accepts several form of input, DVI/HDMI/VGA for some flexibility and avoid the need to adapters or special cables. Good value.

Cons: The stand is a weakness, since it is not adjustable, and it does not have Vesa mounting capabilities.

Overall Review: I did not test the speakers, but can’t imagine them to be of much use. I would have been fine if none were included

Pros: Large monitor, conservative bezel, HDMI

Cons: No Display Port, Inputs are high on the back, base feels flimsy, glares easily

The monitor has ghosting on the boundaries between high and low-contrast areas. For example, scrolling a webpage with light text on a darker background. This problem disappears with the monitor set to high levels of brightness and contrast but those settings very quickly begin to irritate my eyes so it is not a fix.

Overall Review: I contacted Acer Technical Support and spoke to a representative who was clearly had English as a second language, and was struggling to understand my issue. I described the problem very clearly in the Cons section. I gave a similar description to the rep.

Even with her poor English skills, the rep was able to understand the problem I was having and opened a repair ticket. I agreed to ship the monitor from California to their repair center in Texas (which cost me $30 for the cheapest ground option plus insurance) under the pretense that it would be repaired and returned to me.

The monitor took a week to get to Texas, and spent another week at the Acer center, including two days marked as "Under Repair" in their Customer Care web interface, but was returned to me (with another week of shipping) with the message that they were unable to identify the problem after "intensive burn-in testing". The monitor still exhibits this issue.

To be clear: my old monitor, which was an IPS panel with an 8ms response time, did not have this problem. This monitor is advertised with a 5ms response time. Both are grey-to-grey.

I was never contacted by the Acer repair center asking for more information or for methods to reproduce the issue. The tech support rep did not ask for this information and I feel that her inadequate English skills led directly to the failure of the repair center to identify the issue because she did not clearly describe the problem. She misspelled my email when I gave it to her letter-by-letter, and the problem description she wrote is nearly impossible to comprehend.

I try to be very patient and clear with tech support personnel. I know they have to deal with some difficult people sometimes; my dad is one of them. But this is pure incompetence and lack of diligence on the part of Acer tech support and repair staff. I will never contact Acer for repair service again. I'm out $30 and 3 weeks of my time and lost productivity, and I'm still stuck with a defective monitor.

I'm going to try to live with this, and if not, I will be RMAing the monitor with NewEgg. In contrast to other stories about them in some reviews, the NewEgg service staff haven't disappointed me yet after several RMAs on different products. And it's much faster and cheaper to ship the monitor back to them.

To Acer, who I know will have a PR rep reply to this review: I want my $30 back and a new, working monitor shipped to me at no cost, and you can have this one back if you pay the shipping.