Antec KUHLER box High-performance CPU Cooler

Pros: Keeps my CPU from overheating... it really is an awesome cooler.

Cons: Poor instructions and difficult to figure out how to install for the AM3 motherboards.

Overall Review: To install on an AM3 mobo-
1. Remove mobo from computer
2. Remove stock cooler bracket from mobo
3. Flip backplate that was conected to bracket over so the threaded holes are closer to the top side of motherboard
4. Compress the springs on the Kuhler Box AM2 screws with a pair of pliers
5. Attach the AM2 braces to the botom of the Kuhler Box
6. Apply thermal grease to CPU that should already be inserted on mobo.
7. Place Kuhler Box on CPU and line up with the holes on the mobo where the original bracket was and make sure the back plate is also lined up so you can see the threaded holes
8. Screw in the AM2 screws starting with one in the front and one in the back- tighten slightly and then screw in the other two screws
9. Tighten all of the screws until they won't turn with normal pressure
10. Insert mobo with Kuhler Box in case

I hope this helps those who want this awesome cooler for their AM3 board. Don't be discouraged, it's easier than it sounds to install.

Pros: none

Cons: After the manufacturer response stated that I should contact them using the "special" VIP@antec.com address, I did just that. In a very proffesional and civil email I told them that I had already replaced the heatsink with a different design (PWM fan clip-to-front) and would not be using their replacement policy, since that would just leave me with a superfluous, homeless heatsink.
I invited them to make another arrangements, suggesting that if they paid for the shipping (UPS call-tag, not difficult to arrange at all), I would send it back for a refund in the form of a check or pre-paid debit card. I also stated that I fully understand that, sometimes, a faulty product will make it past QC and that I've bought other Antec products in the past with success and didn't hold any grudges with the company.
They could have responded and told me if those terms were acceptable or if they would refund it as long as I paid the shipping costs, but they didn't respond at all.

Overall Review: Basicly the "Manufacturers Response" is a sham. They only post it to look good to the people reading the reviews, but have no intention of actually following through with the correspondence.
I would have understood if they had responded and told me that they could only do this or that in accordance with their return policies. After all, they're a business and their goal is to make profit and minimize loss as much as possible, but it's been 3 weeks and I still haven't got a response.

Clearly, they just don't care.

The "Manufacturers Response" was just a tool to maintain an *image* of service, nothing more, and with no intent to actually improve service or relations.