Newegg Global

Newegg Global is a cross-border selling program designed to make it easy for you to sell products to new customers from around the world. Qualified sellers can list their products across more than 50 countries. You will also have access to a number of tools from fulfillment to marketing that enables you to quickly scale with ease.

How it Works

1

Login to your Seller Portal

2

Setup your preferred international shipping method (local fulfillment centers, Shipped by Newegg, or utilize existing fulfilment centers)

3

Define your international shipping rates, return policy, return address and customer contact information

4

Select which products you want to sell internationally

* For a detailed step-by-step guide, refer to this document.
** If you do not have an existing marketplace seller account, please apply here.

Over 40% of our profits come from selling on Newegg.

be quiet!German manufacturer of PC cases and components

We had the attention of online selling experts who guided us every step of the way.

SeikiTV manufacturer

Newegg's marketing for our product launch generated massive sales from engagement on social media and email.

NinebotElectric personal transportation manufacturer

Commission Rates

Product Category Types of Products NeweggGlobal Commission Rate
Apparel & Accessories Sunglasses, shoes, wallets 15%
Appliances Refrigerators, vacuums, coffee machines 12%
Arts & Crafts General crafts, printmaking, pottery, ceramics & sculpting 13%
Auto & Hardware Car electronics, parts & accessories, tires 12%
Baby Health & safety, strollers, apparel 15%
Bags & Luggage Travel, business cases, backpacks 15%
Beauty Shavers, skincare, fragrance 14%
Books, Media & Entertainment Textbooks, new & used books 13%
Camera & Photo DSLR, point & shoot, lenses & accessories 10%
Cell Phone Accessories Cases, cables, wired headsets & speakers 13%
Computer Hardware Notebooks, desktop PCs, monitors 10%
Consumer Electronics Tablets, LED TVs, audio 10%
DVD & Videos Popular titles, collections, greatest hits 12%
Health & Personal care Vitamins, supplements, hygiene 14%
Home & Living Vacuums, furniture, cookware 14%
Home Improvement Home automation, portable generators, power tools 14%
Jewelry Necklaces & pendants, earrings, men's accessories 14%
Musical Instruments Microphones, PA speakers, electric guitars 12%
Office Supplies Gaming chairs, office furniture, ink & toner 13%
Outdoor & Garden Grills, pool supplies, outdoor heaters 14%
Pet Supplies Dog training aids, fish care, cat furniture & scratchers 13%
Software Business & personal finance, operating systems, PC games 15%
Sporting Goods Cardio equipment, bikes, binoculars & telescopes 14%
Toys Games & Hobbies Drones, RC, learning & educational 12%
Unlocked Cell Phones iOS, Android, Windows 8%
Video Game Consoles Xbox One, Playstation 4, Nintendo Wii 8%
Watches Men's, women's, smart watches 14%
Other 15%

*All categories are available for refurbished and some for used.
*For domestic commission rates for US sellers, click here. For International seller commission rates for US sales, click here.
*For sellers looking to sell into China, please reach out to your category manager or fill out our contact form as rates will differ.

Some categories require approval before selling on Newegg.com. Contact your category manager or account manager for approval, or contact our seller service team at MarketplaceSupport@newegg.com.

Commission rate applies to all international (non-U.S.) orders received on Newegg.com, effective 5/31/2017, and may be subject to change.

International commission rate is an all-in rate which includes all payment processing, fraud, currency conversion, Duties and Tax calculation and other related transactional cost for processing international orders.

Newegg Simplifies Fulfillment

Getting your products to customers promptly is an important part of creating a great buying experience.

You can ship products directly to customers using your preferred carriers, as long as you have the ability to ship the package internationally and deliver the order within the committed delivery time.

You can utilize Newegg’s order fulfillment service that saves you time and money. Newegg picks, packs and ships the order straight to customers internationally on your behalf. Newegg also handles return and customer services for SBN orders.
For more information and rates on SBN, see here

 Save Money

Leverage our vast logistics resources to pass those savings on to you. You’ll enjoy money-saving advantages by avoiding costs associated with warehousing, shipping, packing, and insurance.

Save Time

The scale and efficiency of our logistics allows us to quickly ship large volumes of packages in a shorter amount of time. We ship 99.6% of our orders within 24 hours, which gives you the peace of mind and time to focus on growing your business.

Increased Sales

SBN partners also enjoy special priority to participate in Newegg’s Merchandising campaigns. In addition, SBN products will display a special logo which will ensure your customers the confidence, trust, and reliability associated with Newegg.

Multi-Channel Fulfillment

Newegg’s Multi-Channel Fulfillment service is geared toward the vast array of merchants selling on multiple channels. With our state of the art order fulfillment facilities across the country and world class logistics, the Shipped By Newegg (SBN) service will offer you the flexibility to fulfill all your orders from one central point.

Customer Service & Return

Newegg has set high standards for itself and sellers when it comes to customer service. Providing excellent customer support on orders and returns is one critical part of it.

For items shipped by seller, you are responsible for customer service. For any inbound customer inquiries or questions, we require that you respond to all messages within 48 hours or before the end of the next business day, whichever comes first. Regarding returns, you will have the ability to set up your own return instructions for your customers. Newegg requires that all customer refunds be resolved within 10 business days of receiving the customer’s returned product(s). If a refund and/ or a resolution between the customer and seller has not been reached, then Newegg will step in to resolve the matter at our discretion.

When you use Shipped by Newegg (SBN), Newegg will provide 24-hour customer service on your behalf in the local language of the relevant market the customer is coming from. Newegg Return Service is automatically available for all SBN orders. Localized language support for customer service and return processing (local return address only available in selected international markets in the future) on international orders ensures your customers are taken care of. These features not only deliver a seamless shopping experience for your customers, but allows you to scale your business globally with ease.

Get your listings seen

When expanding your business internationally, Newegg knows that getting your products seen and converting sales is a priority. As a valued Newegg Seller, you have access to a number of marketing and merchandising tools that enable you to reach across borders effectively. For example, leveraging sponsored product ads to drive product visits while running promotional campaigns on that same product is one way of maximizing your reach. Newegg simplifies implementing a multi-channel strategy such as this by putting together a category, account, and marketing manager that can coach you on best practices as well as assist in crafting a tailored campaign package that meets your goals. Learn more

Newegg Global FAQ

What is Newegg Global?

Newegg Global is a cross-border selling program designed to make it easy for you to sell products to new customers from around the world.

Whether you are new to selling globally or an experienced cross-border seller, our program is designed to give you the ability to sell to markets that make sense for your business and scale its growth overseas.

Newegg has identified key markets that are cross-border friendly, starting with more than 50 countries now available to qualified sellers.

If you are an existing seller on our marketplace, Newegg Global selling program is available to you today. See our Newegg Global Setup Guide*, for simple steps to get started.

If you’d like to sign up to become a seller on our marketplace, please apply here.

Is there a fee to join Newegg Global?

There is no fee to join Newegg Global. For Newegg Global commission rates, please refer to the Commission Rate section.

Who is eligible to participate in Newegg Global? How do I sign up?

If you are an existing seller on our marketplace, Newegg Global selling program is available to you today. See our Newegg Global Setup Guide*, for simple steps to get started.

If you’d like to sign up to become a seller on our marketplace, please apply here.

Newegg is an invite-only marketplace, all applications will be reviewed and an invitation will be extended to qualified sellers.

What are my options for shipping?

Shipped by Seller – You can ship products directly to customers with your preferred carrier, as long as you have the ability to ship the package internationally and deliver the order to the customer within the committed delivery time. Below are some commonly used international shipping carriers.

  • UPS
  • FedEx
  • DHL
  • EMS / Postal

We require all packages are trackable during transit and to be shipped with Customs Duties and Taxes prepaid (Delivered Duty Paid, or DDP), to ensure timely delivery and better shopping experience for international customers. Be sure to take this into consideration when setting up your shipping rate table.

Shipped by Newegg (SBN) – You can utilize SBN, Newegg’s award winning order fulfillment service to save time and cost. Newegg picks, packs and ships the order straight to international customers on your behalf.

Newegg also handles return and customer services on SBN orders.

Newegg’s rates are typically more than 17% lower when compared to similar fulfillment services offered by other marketplaces, and we have not raised costs to our sellers since the program’s inception four years ago.

For more info and rates on SBN, see here.

Stay tune for more announcements of new shipping services soon to be available. It is our goal to reduce the complexity of international shipping for you as you take your business beyond borders.

How are Customs Duties and Import Taxes calculated and charged?

Newegg will calculate and charge customer for Customs Duties and any applicable taxes at time of order checkout. If you are shipping the order directly to the customer, Newegg will remit the full amount back to you during regularly scheduled payments.

If you are the party shipping the order, make sure the outbound package is shipped with the proper customs labels and clearance forms to ensure smooth delivery to customer. If packages are held or delayed through the customs clearance process, you as the shipper of record are responsible for contacting the appropriate customs agency and to notifying the customer of any delivery delays.

Are there any items that are prohibited from international shipping?

As a seller participating in Newegg Global selling program, you are required to comply with and are subject to all applicable laws and regulations of the origin countries of the products as well as the destination countries for the orders.

Since most of the international shipping carriers are utilizing dedicated air transportation or commercial airline for shipping goods internationally, commonly prohibited items for air transportation such as illegal or hazardous items are restricted. Certain restrictions are also placed on the size and weight of the items depending on the shipping modes and the carrier you choose.

Any item that is prohibited from being sold on Newegg Marketplace cannot be shipped internationally through Newegg Global. You can see the complete list here.

As a best practice, before you select additional countries to sell into, you should research and understand whether your products are appropriate for the destination country, and ensure that you comply with all laws and importing regulations for that country. In addition, check to make sure your product specification, including voltage and plug compatibility in electronics and appliances for example, are suitable for usage in the intended country. Other considerations include varying sizes and standard measurements between countries when it comes to apparel, and home furnishing, as well as ingredients in cosmetics and beauty products.

How do I manage international returns?

International returns are subject to the same requirement as domestic returns, we ask you to provide a minimum of 30 days guarantee behind each order. International returns are only covered by refund, customers are not provided with an option for replacement.

As a seller, you have the ability to set up your own return instruction to customers, as well as a restocking fee of up to 30%. Restocking percentage allowed may be higher in selective countries, for more information please contact your Newegg Marketplace category manager or account manager.

Newegg requires all customer refunds to be fulfilled within 10 business days of receiving customer’s returned product(s). If refund is not issued and/or a resolution between customer and seller has not been reached, Newegg will step in and resolve the matter at our discretion.

When listing your products to sell internationally and fulfilling orders on your own, you must either provide customers a local return address or provide clear instructions on an easy way for customers to return the product back to shipper.” Newegg does not require you to offer free return shipping and does not require you to offer free return shipping on international orders, although it is highly recommended.

For products that are fulfilled through Ship by Newegg, Newegg will be the party responsible for approving and processing customer returns on your behalf.

Who handles customer service?

Shipped by Seller:
For items shipped by seller, you are responsible for servicing and communicating with the customer. For any inbound customer inquiries or questions, we ask that you respond to all messages within 48 hours or before the end of next business day, whichever comes first. We do recommend a 24 hour response time to all customer messages, as your response time does impact your overall Seller Performance Measurement, for more info see here.

If a customer’s inquiry or question is not addressed within the allowed response time period, Newegg customer service will step in as necessary to respond to or resolve the issue at our discretion on your behalf.
You are not required to have a local customer service support by phone, as long as you have a valid customer service e-mail address in which customer can reach you and receive timely responses from.

Shipped by Newegg
Newegg will provide 24-hour customer service on your behalf in local languages through email and chat, with selective countries offering local language phone support. Newegg return service is automatically provided on all SBN orders.

With local language customer service and return processing (local return address in selective countries), you can be sure that customers are provided with world-class customer service. Newegg simplifies international customer service, so you can focus on growing your business.