Did you know that about 30% of all products ordered online are returned? According to the website Invesp, that’s about three times the rate of brick-and-mortar stores. For buyers, merchandise returns can mean disappointment and frustration. For sellers, there can be costs from shipping, handling, and restocking. Plus, you may not be able to sell the returned product at full price, if you can sell it all.
Sellers with a great return policy won’t get as many negative reviews, but the best policy for your business is to reduce merchandise returns in the first place. Newegg offers a 30-day hassle-free return on products sold and shipped by us, but your goal is for customers to keep (and rave about) what they buy from you. So, how do you reduce merchandise returns in the first place? Here are five ways.